Grant H.
Not bad for an auction site that is new…
Not bad for an auction site that is new in the game but there is room for a great deal of improvement, both in writing the ads and taking the time to understand the seller. They seem fiercely defensive about their opinions and views on the sellers vehicle, reflecting on the way the ad is written. It may be a paid option, but my vehicle got little to no coverage on social media like many others. The way the private messages are handled needs improvement. Nonetheless I did get connected with a buyer that really appreciates the vehicle and made the transaction hassle free, and usually get straight to the point (unlike others).
Response from Cars & BidsAug 28, 2024
Hi Grant, Thank you for your thoughtful and thorough review. We're happy to hear that you had a trouble-free transaction after the auction. We would love to review your specific submission to better understand the opinions and views on your vehicle. Our team adheres to a strict standard of impartiality and transparency, and any variance from the standard is quickly addressed. We've requested more information through Trustpilot so that we can review your specific car; you can also email us at [email protected]. We also appreciate your mention of social media publishing. Unlike most of our competition, we ensure that every vehicle is included in our social media stories the day that they are ending. Individual posts are managed by our social media team, and are selected based upon what our followers typically engage with. Finally, we agree that our messaging tools could be improved. Our engineering team is constantly upgrading the site, and messaging is an area we look to focus on in the future. Again, we greatly appreciate your thorough review, would like to look into your submission experience specifically, and are happy to hear that you had a positive transaction at the end of your auction.