Cars.comReviews of cars.com

Extremely unsatisfied. Potentially put my child and my grandson in harms way . Sold my daughter a 2020 Honda Accord with a cracked rim. This vehicle has obviously been in a wreck before , because apparently it doesn't come with a Carfax check and they want like 44,000 dollars for this car. Won't contact me back to let me know if they are willing to fix them mistakes cause believe me I have a list. Don't shop here it's at your own LIFE'S RISK.

I used Cars.com to locate and purchase a car from Gravity Autos Jacksonville. I would have thought Cars.com would used respected, honest car dealerships. Huge mistake read article… March 13,2026 I purchased a 2021 BMW convertible site unseen based on the honesty and transparency of a sales person and manager. I was told the car was a 10 out of 10 meaning in prefect condition. 12 days later after purchasing car it was finally delivered from Gravity. Within one hour of delivery I reported to Gravity paint damage on the car, scratches, missing paint and marks on the vehicle an antifreeze leak and oil leak. I was completely lied. I found out from a Gravity employee that the vehicle had set for months that he could not understand. The vehicle was never serviced. I had found out from a Gravity employee that entire staff had been recently replaced. I took the car to an auto repair company a few days after delivery, in addition to a major antifreeze leak there are two major oil leaks.15 days now, back and forth with Gravity’s managers and a the finance bank I still don’t have resolution even though Gravity has agreed to replace the vehicle but has failed to do so as of yet. I’m a 62 year old man, a Navy Vet who was lied to in order for me to purchase the car. If I would of taken the time to research all the social media reviews on Gravity I would of never purchased a vehicle from Gravity. Now I am having to seek legal help for a resolution for purchasing a vehicle that a manager and sales person at Gravity completely lied about to me. I understand why the FBI got involved with there business practices in August of 2025.

As others have said Car are NO way near stated prices A dealer in Texas (I am looking at a 2016 subaru ) stated a 16 K price For the mileage and features it was a good price HIDDEN in then dealers fine print was a $3,699 FEE for Pre-processing Post- processing Tags etc along with a SECOND disclaimer that the FEE did NOT include and Taxes Registration Tags ETC So the GOOD price went to a RIP OFF price

Cars.com does a good job of locating cars and sorting them by any meaningful parameter. The problem is that all of the advertised prices are greatly understated. The actual sales price (excluding tax, title and tags) is significantly higher (sometimes +20%) above advertised.

They sent us to a very unprofessional sketchy used car lot named 'CarLux'. There we discovered that 1) they don't even have the car we looked at, 2) they tried to bait and switch offering another worse vehicle (filthy and damaged with dead battery) for more money. Then they they tried to trick us with the 'Internet Price' which IMO is a total scam. Then they add on 15% 'dealer fee'. From what I saw you will pay A LOT more than what you see online for terrible service and dirty unloved cars they got from at auction in (salty roads) PA. No thanks.

Listed my 2005 GMC Sierra for sale by owner on Cars.com. I provided all required information to complete the listing. It has been marked as "submitted" for several days now (over the 72 hour time frame to post as stated by cars.com) My listing has still NOT been posted. Total waste of my time and effort trying to sell my vehicle with them. Will not recommend cars.com to anyone in the future..

Hamad's an amazing sales consultant. His professionalism, attention to detail, and helpfulness really stand out. He made sure all my requests were met and I was happy with everything. I'm definitely going back to Hamad whenever I need help with anything. Hamad's been super supportive, and I really appreciate his service. Thanks, Hamad, for being awesome!

I had heard the dealership went under new management. They had a really great looking staff. Everybody was friendly and helpful.