CarrierReviews of carrier.com

2.898 reviews
Contractors & Consultants
13995 Pasteur Blvd, Palm Beach Gardens, Florida

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Carrier

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About Carrier

Carrier Corporation is a global provider of heating, ventilation, air conditioning, and refrigeration solutions for residential, commercial, and industrial applications. Founded in 1915 by Willis Carrier, who is widely credited with inventing modern air conditioning, the company has played a central role in shaping indoor climate control technology for more than a century.Carrier offers a broad portfolio of products, including central air conditioners, heat pumps, furnaces, ductless mini split systems, and advanced building automation and controls. Its equipment is used in a wide range of environments, from single-family homes to large commercial buildings, hospitals, schools, and data centers. The company also provides energy-efficient and sustainability-focused solutions designed to help reduce utility costs and environmental impact.In addition to manufacturing HVAC equipment, Carrier supports installation, maintenance, and service through a network of contractors and distributors. This service ecosystem helps ensure systems are properly sized, installed, and maintained for long-term performance.For consumers evaluating Carrier on a platform like Trustpilot, key considerations often include product reliability, system efficiency, installation experience, customer support, and long-term maintenance costs. As with most HVAC brands, user experiences can vary depending on the contractor installing the system and the specific application of the equipment.

Carrier (carrier.com) has 98 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: carrier.com
Website: carrier.com
Category: Contractors & Consultants
Location: Palm Beach Gardens, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Patrick A.

Aug 15, 2023

Buyer Beware - Carrier Ductless Split Systems

I had a Carrier 4 Zone Ductless Split HVAC system installed at my condo in November 2018. Due to significant issues experienced since its installation with the design, control performance, and overall quality of your Ductless Split system, I’ve come to regret purchasing this Carrier product. Issue #1 – Poor Temperature Control Capability The first issue began in late 2019 when two of the smaller Indoor Units could not maintain a desired set temperature and continued to pump heat into the room well past the set temperature. Temperatures would continue to climb and stop only if the unit was turned off. The bedrooms effectively became unusable until a solution was found. After months of discussion, the unit was re-programmed to only operate in “Follow Me” mode and shut off the blower completely when the set temperature was reached. The program “bandaid” did solve the overheating problem but since the unit can now be used only in “Follow Me” mode, I have lost advertised functionality that I paid for. The most disappointing thing about Issue #1 is that achieving and maintaining room temperature is the primary objective of a residential system and the system, as sold to me, could not do it as designed. Issue #2 – Blower Noise After installation, all four Indoor Units were “whisper” quiet when running. Within a short period of time, the unit in our Master Bedroom began making a noticeable “ticking” noise whenever the blower was running. As the unit is adjacent to the head of our bed, the noise was irritating enough to make getting to sleep very difficult. Many nights we would simply just shut the unit off to get to sleep and deal with uncomfortable room temperatures. Now, the blower in our main downstairs living area is also making noise. My conclusion can only be that the quality or quality control of the blowers used is unacceptable for the application. Issue #3 – Outside Unit Control Design Up until now, I was disappointed, but this most recent issue has pushed me well beyond just disappointment with Carrier. Recently, we returned to our condo to find that the outside unit would not run. On inspection, it was found that a mouse had entered the control section of the outside unit and did over $2300 damage to the outside unit control electronics. Both fan motors, the motor driver board, and IPM board had to be replaced. My issues with this are two-fold. First, the components used are very light duty. The control boards and wiring are such that you would find in a desktop PC versus a commercial piece of equipment designed to live outdoors amongst nature. Even my service tech commented on how light duty the wiring and components are in this unit as compared to others AC or heat pump units he typically works on. Second, it appears that no attempts were made within the design to prevent rodents or even severe weather from entering the control section of the outdoor unit. It would seem to be a logical design specification to enclose these delicate electronics and wiring in an enclosure with wiring entering / exiting through grommets or strain reliefs to at least try to keep weather and critters out. Final Comments I’ve owned Carrier products in the past and, in general, have never had a reason to complain until now. Before I started experiencing these issues, I recommended Carrier mini-splits to my neighbors. Now Some of my neighbors’ have purchased Carrier based on my recommendation and, now after all the problems with my system, I feel guilty for having done so. I certainly will not recommend Carrier again. Carrier is one of the biggest names in the business and one that I have always had good experience with, I felt certain that Carrier would not put product out before it was ready for market. I was wrong!

Response from CarrierMay 22, 2026

We’re sorry to hear about the ongoing challenges you’ve experienced with your ductless system and understand how frustrating it is when performance, noise, and durability concerns persist over time, especially after multiple service interventions. Because your concerns involve both operational performance and component-level damage, the most appropriate next step is to have the system fully re-evaluated by your local installing Carrier dealer, who can review the installation design, control configuration, and outdoor unit enclosure conditions in detail. They can also determine whether any additional adjustments, repairs, or design modifications are possible based on your specific setup. If you believe the issue has not been adequately resolved through standard service channels, you can also contact Carrier Customer Care at 1-800-CARRIER to escalate the case and ensure your full service history and concerns are formally reviewed. We recommend documenting all prior repairs and findings so the system can be assessed comprehensively.

About Carrier

Carrier (carrier.com) has 98 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: carrier.com
Website: carrier.com
Category: Contractors & Consultants
Location: Palm Beach Gardens, Florida
Listed on Five Star Index: 2026

Carrier reviews

Showing 50 reviews with 1 star · Clear filters

Paula V.
Mar 3, 2024
Son todos unos impresentables que no…
Son todos unos impresentables que no responden a mis llamadas para solucionar el arreglo de mi máquina de aerotermia. Si es necesario emprenderé acciones legales contra ellos. Llevo todo el invierno con la máquina averiada y nadie sabe solucionarlo si tengo la suerte de que vengan a verla.
Response from CarrierMay 22, 2026
Lamentamos la situación que describes y entendemos lo difícil que es pasar el invierno con un sistema de aerotermia averiado, especialmente cuando no se obtiene una respuesta clara o rápida. En estos casos, lo más recomendable es insistir a través del instalador o servicio técnico autorizado de Carrier en tu zona, ya que son quienes gestionan directamente las visitas y la reparación. Si no estás recibiendo respuesta, también puedes escalar la incidencia a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que puedan revisar el caso y derivarlo al canal correspondiente. Te sugerimos conservar todos los registros de llamadas, partes de avería y comunicaciones, ya que pueden ser útiles para cualquier reclamación o seguimiento formal que decidas realizar.
angel
Feb 5, 2024
ANTES DE CONTRATAR UN TECNICO DE LOS…
ANTES DE CONTRATAR UN TECNICO DE LOS QUE MANDA CARRIER , TE ACONSEJO QUE ESTES CON EL AIRE AVERIADO HASTA QUE PUEDAS INSTALAR UNO NUEVO DE OTRA MARCA,,,.. con tiempo te contare mi experiencia CON LO QUE ME COBRARON EL VERANO 23 ,,DICIENDOME QUE NO SABIA COMO RESOVERLO... 70 € POR VENIR Y NO SABER RESOLVER LA SOLUCCION ..PERO LOS 70€ POR VENIR Y MARCHAR SIN MAS...je..je PREGUNTO ..¿ PUEDE SER parecido al timo de la estampita o el tocomocho..?? PREGUNTADO ESTA,,,, piensatelo bien si tienes otro recurso.< YO NI A TOMAR UNA CERVEZA
Response from CarrierMay 22, 2026
Lamentamos que hayas tenido una experiencia así con el servicio técnico y entendemos la frustración cuando una visita no resuelve el problema y aun así tiene coste asociado. En general, las visitas diagnósticas suelen tener un coste por desplazamiento y revisión, incluso si finalmente no se realiza una reparación en el momento, pero entendemos que esto puede generar insatisfacción si no se aporta una solución clara. Si no estás conforme con la actuación del técnico o el resultado del servicio, lo más recomendable es trasladar la incidencia al instalador o servicio técnico autorizado que gestionó la visita para que revisen el caso. También puedes escalarlo a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que quede registrado y pueda ser evaluado. Si quieres, puedo ayudarte a redactar una reclamación más formal para que quede más clara y tenga más peso.
Don H.
Nov 6, 2023
Very Poor Warranty
I had 2 new Carrier Heat Pump units installed in my condo and now one has a refrigerant leak and I'm told that my 2 year old units only have a one year Warranty. Obviously this company has little confidence in their products and I note a 2.3 rating on Trustpilot. Probably well deserved. Don't buy products from this company that won't stand behind them.
Response from CarrierMay 22, 2026
We’re sorry to hear about the issue you’re experiencing with your heat pump and understand how frustrating a refrigerant leak on a relatively new system can be. Warranty coverage depends on the specific model, installation details, and registration terms, so we recommend reviewing your warranty documentation and working with your local installing Carrier dealer to confirm what coverage applies and to assess the leak. They can also help determine whether any parts or labor may still be eligible under warranty. If you need further support or escalation, you can also contact Carrier Customer Care at 1-800-CARRIER so your case can be reviewed in more detail. We hope you’re able to get the system repaired quickly and back to proper operation.
Customer
Oct 31, 2023
Not reliable, frequent part breakages
I purchased a carrier infinity system - top of their line - back in 2017. Last month I had the 4th - yes 4th - part breakage that resulted in a high labor bill and 3 night hotel stay. I've literally shelled out thousands of dollars in labor repairs and hotel stays because of Carrier's inferior manufacturing quality and defective equipment. I would not recommend any Carrier product. Their customer service is terrible - hides behind their parts warranty, as if that makes everything ok. I've had two of their replacement parts break on me - the whole controller panel for the compressor (twice) and the refridgearent regulator valve on the air handler - twice. Each time a part goes, it's hundreds in labor (not covered by warranty) and several nights in a hotel with no A/C. All the offer you is a lousy $250 gift card to buy more of their defective parts that are supposed to covered by warranty! This is least reliable A/C equipement ever made. Don't walk - run - away from Carrier. Plenty of other good products out there.
Response from CarrierMay 22, 2026
We’re sorry to hear about the repeated failures you’ve experienced with your system and the disruption it has caused, including additional expenses and time without cooling. We understand how frustrating it is when issues persist despite multiple repairs and service visits. Warranty coverage is typically limited to specific parts as outlined in the product warranty terms, while labor and related costs are usually handled through the installing dealer or service provider. That said, ongoing or repeat failures can be reviewed through your local installing Carrier dealer to ensure the system is properly diagnosed and to determine whether any further assistance or escalation options are available. You can also contact Carrier Customer Care at 1-800-CARRIER to have your case formally reviewed. We recommend keeping all service records and invoices together when requesting escalation so your full system history can be evaluated.
Imma
Oct 19, 2023
fatal
Desde el mes de julio, que estamos esperando el presupuesto, nos lo enviaron la semana pasada,y encima quieren que todo lo paguemos por adelantado¡¡ En ningún sitio piden el 100% por adelantado. Unos impresentables, una empresa 0.
Response from CarrierMay 22, 2026
Lamentamos la experiencia que estás teniendo y entendemos tu frustración con los retrasos en el presupuesto y las condiciones de pago que te han indicado. En este tipo de intervenciones, la gestión del presupuesto y las condiciones de pago suelen depender del instalador o servicio técnico autorizado que está tramitando el trabajo, por lo que pueden variar según la empresa que lo gestione. Si no estás de acuerdo o necesitas una revisión del caso, te recomendamos contactar directamente con el distribuidor o instalador de Carrier que te está atendiendo para pedir una explicación detallada y alternativas. También puedes escalar la situación a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que revisen el caso. Te sugerimos conservar toda la documentación y comunicaciones para poder hacer un seguimiento completo de tu solicitud.
Patrick A.
Aug 15, 2023
Buyer Beware - Carrier Ductless Split Systems
I had a Carrier 4 Zone Ductless Split HVAC system installed at my condo in November 2018. Due to significant issues experienced since its installation with the design, control performance, and overall quality of your Ductless Split system, I’ve come to regret purchasing this Carrier product. Issue #1 – Poor Temperature Control Capability The first issue began in late 2019 when two of the smaller Indoor Units could not maintain a desired set temperature and continued to pump heat into the room well past the set temperature. Temperatures would continue to climb and stop only if the unit was turned off. The bedrooms effectively became unusable until a solution was found. After months of discussion, the unit was re-programmed to only operate in “Follow Me” mode and shut off the blower completely when the set temperature was reached. The program “bandaid” did solve the overheating problem but since the unit can now be used only in “Follow Me” mode, I have lost advertised functionality that I paid for. The most disappointing thing about Issue #1 is that achieving and maintaining room temperature is the primary objective of a residential system and the system, as sold to me, could not do it as designed. Issue #2 – Blower Noise After installation, all four Indoor Units were “whisper” quiet when running. Within a short period of time, the unit in our Master Bedroom began making a noticeable “ticking” noise whenever the blower was running. As the unit is adjacent to the head of our bed, the noise was irritating enough to make getting to sleep very difficult. Many nights we would simply just shut the unit off to get to sleep and deal with uncomfortable room temperatures. Now, the blower in our main downstairs living area is also making noise. My conclusion can only be that the quality or quality control of the blowers used is unacceptable for the application. Issue #3 – Outside Unit Control Design Up until now, I was disappointed, but this most recent issue has pushed me well beyond just disappointment with Carrier. Recently, we returned to our condo to find that the outside unit would not run. On inspection, it was found that a mouse had entered the control section of the outside unit and did over $2300 damage to the outside unit control electronics. Both fan motors, the motor driver board, and IPM board had to be replaced. My issues with this are two-fold. First, the components used are very light duty. The control boards and wiring are such that you would find in a desktop PC versus a commercial piece of equipment designed to live outdoors amongst nature. Even my service tech commented on how light duty the wiring and components are in this unit as compared to others AC or heat pump units he typically works on. Second, it appears that no attempts were made within the design to prevent rodents or even severe weather from entering the control section of the outdoor unit. It would seem to be a logical design specification to enclose these delicate electronics and wiring in an enclosure with wiring entering / exiting through grommets or strain reliefs to at least try to keep weather and critters out. Final Comments I’ve owned Carrier products in the past and, in general, have never had a reason to complain until now. Before I started experiencing these issues, I recommended Carrier mini-splits to my neighbors. Now Some of my neighbors’ have purchased Carrier based on my recommendation and, now after all the problems with my system, I feel guilty for having done so. I certainly will not recommend Carrier again. Carrier is one of the biggest names in the business and one that I have always had good experience with, I felt certain that Carrier would not put product out before it was ready for market. I was wrong!
Response from CarrierMay 22, 2026
We’re sorry to hear about the ongoing challenges you’ve experienced with your ductless system and understand how frustrating it is when performance, noise, and durability concerns persist over time, especially after multiple service interventions. Because your concerns involve both operational performance and component-level damage, the most appropriate next step is to have the system fully re-evaluated by your local installing Carrier dealer, who can review the installation design, control configuration, and outdoor unit enclosure conditions in detail. They can also determine whether any additional adjustments, repairs, or design modifications are possible based on your specific setup. If you believe the issue has not been adequately resolved through standard service channels, you can also contact Carrier Customer Care at 1-800-CARRIER to escalate the case and ensure your full service history and concerns are formally reviewed. We recommend documenting all prior repairs and findings so the system can be assessed comprehensively.
David P.
May 7, 2023
El servicio oficial
El servicio oficial, HVAC Clima, Servicio y Controles Iberia, un auténtico robo a mano armada, tardan una eternidad en atenderte, presupuesto desorbitado y pagar por adelantado la reparación¡¡ Nada recomendable
Response from CarrierMay 22, 2026
Lamentamos la experiencia que estás describiendo y entendemos la frustración que genera la demora en la atención y unas condiciones de presupuesto o pago que no esperabas. En estos casos, lo más recomendable es revisar la situación directamente con el servicio técnico autorizado o distribuidor que está gestionando la intervención, para que puedan detallar el presupuesto y las condiciones de pago antes de continuar. Si no estás conforme o no recibes una respuesta clara, también puedes escalar la incidencia a Atención al Cliente de Carrier a través del canal oficial 1-800-CARRIER para que el caso sea revisado. Te sugerimos conservar toda la documentación y comunicaciones para poder hacer un seguimiento adecuado de tu reclamación.
Nadio Arrivio A.
Jan 1, 2023
Colapso Carrier aire acondicionado!
En 2015 instalé 3 splits de aire marca Carrier. Entre 2021/22, los tres empezaron a dar fallos graves. Uno dejó de climatizar sin mayores avisos. El segundo, con disfunciones cada vez más importantes, hasta colapso total en el verano de 2022. El tercero solo funciona en ocasiones. Los técnicos que me visitaron nunca supieron decir que pasaba, aunque todos cobraron sus diagnósticos. Tengo otros dos aparatos de otra marca, instalados antes que estos de Carrier, que siguen funcionando a día de hoy perfectamente. Carrier ha resultado funesta
Response from CarrierMay 22, 2026
Lamentamos la experiencia que estás describiendo y entendemos la frustración cuando varios equipos presentan fallos y las visitas técnicas no logran dar una solución definitiva. En este tipo de casos, lo más recomendable es que el sistema sea revisado de forma integral por un instalador autorizado de Carrier, ya que el diagnóstico puede depender de la instalación, el mantenimiento y el estado de cada unidad interior y exterior. Si los problemas continúan sin resolverse, también puedes escalar la situación a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que revisen el historial de servicio y las incidencias registradas. Te recomendamos conservar los informes de las visitas técnicas, ya que pueden ser útiles para un análisis más completo del caso.

CarrierReviews of carrier.com

About Carrier

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CarrierReviews of carrier.com

Carrier reviews

Son todos unos impresentables que no…

ANTES DE CONTRATAR UN TECNICO DE LOS…

Very Poor Warranty

Not reliable, frequent part breakages

fatal

Buyer Beware - Carrier Ductless Split Systems

El servicio oficial

Colapso Carrier aire acondicionado!

About Carrier

About these reviews

More in Contractors & Consultants, Florida

Sky Light Roofing Inc.

Keens Buildings

Connect365

Hartfield Complete Services

Carrier reviews

Son todos unos impresentables que no…

ANTES DE CONTRATAR UN TECNICO DE LOS…

Very Poor Warranty

Not reliable, frequent part breakages

fatal

Buyer Beware - Carrier Ductless Split Systems

El servicio oficial

Colapso Carrier aire acondicionado!