CarrierReviews of carrier.com

Response from CarrierMay 22, 2026

We are very sorry to hear about this serious incident and understand the distress and concern it has caused, especially given the reported safety risk and property damage. For a situation involving fire damage and an active complaint (including CSR and police reporting), it is important that the matter is escalated through formal channels so it can be reviewed with full technical and service records. We recommend continuing to follow up with your local Carrier service team in Chennai and ensuring your complaint reference (CSR No: 447/2025) is clearly included in all communications. You may also escalate directly to Carrier’s regional customer care team so the case is formally tracked and reviewed at a higher level. Given the safety implications, retaining all documentation—service reports, photographs, and the police report—will be important for any investigation or claim review. If you have not received acknowledgment, we recommend re-sending your complaint and requesting escalation to a supervisor level for urgent attention.

Response from CarrierMay 22, 2026

Entiendo la frustración, pero normalmente cuando una plataforma dice que “no puede verificar los datos” no es tanto una cuestión de querer ocultar el problema, sino de cumplimiento de normas: si no hay información suficiente, o si el caso no incluye datos comprobables (fecha, modelo, número de serie, parte del servicio, etc.), pueden retirar o no publicar el comentario para evitar afirmaciones que no puedan contrastarse. Si quieres que tu caso tenga más peso y no dependa solo de un comentario, lo más efectivo suele ser documentarlo bien: modelo exacto, fechas de servicio, números de caso, fotos o informes técnicos. Con eso puedes escalarlo directamente a soporte oficial o al instalador autorizado para que lo revisen como incidencia formal, no solo como reseña. Si quieres, puedo ayudarte a reescribir tu comentario para que sea más “verificable” y tenga más posibilidades de que no lo filtren o lo rechacen.

Response from CarrierMay 22, 2026

We’re sorry to hear about your experience and understand your frustration with the cooling performance, noise issues, and customer service challenges you’ve described. AC performance can be influenced by factors such as room size, installation quality, refrigerant charge, airflow, and maintenance, so we recommend having your system inspected by your local installing Carrier dealer to confirm it is operating within specifications and to diagnose the noise and cooling concerns. If issues persist after inspection, you can also contact Carrier Customer Care at 1-800-CARRIER to escalate your case and ensure it is reviewed properly. We hope you’re able to get the system operating as expected.

Response from CarrierMay 22, 2026

We’re very sorry to hear about your experience and understand how alarming and stressful a safety-related incident like this can be. Situations involving potential fire risk should always be treated as urgent and require immediate inspection by a qualified HVAC technician to ensure the system is safe to operate. Parts availability timelines can vary depending on supply chain conditions and specific model compatibility, but in emergency or safety-related cases, your local installing Carrier dealer is typically the best point of contact to assess immediate options such as replacement components, system shutdown guidance, or temporary solutions. If you have not already done so, you can also escalate the matter directly through Carrier Customer Care at 1-800-CARRIER so the case can be reviewed and prioritized appropriately. For any ongoing safety concerns, we strongly recommend keeping the system powered off until it has been fully inspected by a licensed professional.

Response from CarrierMay 22, 2026

We’re sorry to hear about the repeated delays and the disruption this has caused to your operations, especially with refrigerated units being critical to your business and the added cost of hiring replacement transport. Service and parts timelines can sometimes shift due to availability or scheduling constraints, but we understand that repeated cancellations are unacceptable and highly disruptive. We recommend escalating this directly with your local Carrier service provider so they can prioritize your case and provide a more accurate, committed repair timeline. You can also contact Carrier Customer Care at 1-800-CARRIER to request escalation and a review of the ongoing delays. We hope your units can be repaired and returned to service as quickly as possible.

Response from CarrierMay 22, 2026

We’re sorry to hear about the delay in your installation and understand how frustrating it is to wait this long after your purchase. Installation timelines can vary depending on scheduling availability and coordination with the local installing Carrier dealer, but this delay is not the experience we want for our customers. We recommend contacting your dealer directly for an updated installation appointment and, if needed, requesting immediate escalation. You can also reach Carrier Customer Care at 1-800-CARRIER to report the delay and seek additional assistance in expediting your installation. We hope your system can be installed as soon as possible.

Response from CarrierMay 22, 2026

We’re sorry to hear about the situation you’ve described and understand your frustration with the delay in service and the difficulty getting the heat pump repaired, especially after such a recent installation. Warranty service is typically handled through the original installing dealer, as they coordinate diagnosis and warranty claims with Carrier. If that channel is not responsive, the next step is to escalate directly through Carrier Customer Care at 1-800-CARRIER so the case can be formally reviewed and reassigned if necessary. They can also help verify warranty eligibility and determine what support options may still be available based on your installation and service history. We recommend keeping all service records and correspondence together so your case can be fully evaluated during escalation.

Response from CarrierMay 22, 2026

Lamentamos la experiencia que describes y entendemos la frustración, especialmente cuando algo como la sustitución de un termostato se vuelve complicado y no hay una respuesta clara por parte del soporte. En estos casos, la compatibilidad del termostato depende del modelo exacto del sistema y de la instalación existente, por lo que lo más recomendable es revisarlo con un instalador autorizado de Carrier en tu zona, ya que ellos pueden confirmar qué termostato es compatible y gestionar el suministro e instalación correctamente. Si no estás recibiendo respuesta por los canales habituales, también puedes intentar escalar la consulta a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que puedan derivarte al soporte técnico adecuado. Si quieres, puedo ayudarte a identificar qué termostatos suelen ser compatibles si me dices el modelo de tu equipo.