CarrierReviews of carrier.com

We bought a carrier air conditioner barely two years ago and had it installed by a certified company. It is now 105° and our air conditioning does not work because of a bad weld causing a leak. They're refusing to cover warranty even though it's a part that our company did not touch and is clearly a weld issue it's been 2 weeks with no response.

I got 4 ACs from Carrier 1.5 year ago. One of the ACs started creating a foul smell when switched on ( shortly after purchase ) I registerated complaint multiple times within the warranty period with no resolution, the service agents visited twice with no resolution, now it should be the responsibility of the company to resolve my issue , either repairing or replacing a defective product that I paid full price for. Now after 1 year when the defect continues ( as a result of negligence by the company , and claiming it is the responsibility of the customer to keep chasing the customer representatives to get a problem fixed ) it’s getting difficult to even sit in the room. There is no regard for the customer, why should I keep paying their sevice / repair fees when the issue has been there since the beginning of the purchase. The company is selling defective products.

Purchased two Carrier furnaces and AC 12 years ago. Paid for warranty and of course the blower mower of one is faulty. Issue is that the cost is over $1700 for the part and another 1200+ to install. Yes, a 1 to two hour job is costing $1200. The carrier parts dealer tried to tell me that the oem parts are more expensive for HVAC dealers than the public - I didn't laugh out loud. I would not recommend carrier - as when I went back to purchase there was a mix up on what was warrantied for the extra $1100. We had a Lennox single stage before - I have read that their parts are expensive and proprietary. Carrier can be used with Bryant - and in comparison to Lennox - $1100 is the highest cost. I asked Carrier why the swing in costs - they indicated they do not control what dealers sell them for or the labour costs. This is a scam to consumers in being taken advantage of - this is horrible for the environment - that I get a 1K credit for a furnace that needs a 3K part - I wonder want they will resell it for if I buy new. ?????

**Extremely Disappointing Experience with Carrier – Manufacturing Defect, No Replacement, No Refund** I am extremely disappointed with the after-sales service provided by Carrier and the way my complaint has been handled. I purchased a new Carrier AC from Reliance Digital, Ahmedabad, during the last week of April. Shortly after installation, I noticed that the cooling performance was not satisfactory. Since the product was brand new, I immediately raised a service request on May 3. A technician was sent by Reliance Digital, who inspected the AC and informed me that the issue had been resolved. The complaint was then marked as closed in their system. Unfortunately, the problem continued exactly as before. I had to repeatedly follow up with the technician and customer support before another visit was arranged. During the subsequent inspection, the technician himself acknowledged that the AC had a manufacturing defect. Based on this finding, I requested either a replacement unit or a full refund, which I believe is a reasonable expectation when a newly purchased product is found to be defective from the factory. What followed was an exhausting and frustrating experience. Despite multiple follow-ups, I received little to no response. I was forced to personally visit the Reliance Digital store twice just to seek updates and push for a resolution—something that should never be required from a customer who has already paid the full purchase price. While the Reliance Digital team eventually started responding, Carrier's position has been extremely disappointing. Despite the confirmed manufacturing defect in a newly purchased product, Carrier has refused to provide a replacement or refund. Instead, I have been asked to accept repairs and continue using a product that was defective from the beginning. As a customer, I find this completely unacceptable. I purchased a brand-new AC, not a refurbished or repaired unit. If a manufacturing defect is identified immediately after purchase, the customer should not be expected to bear the inconvenience, uncertainty, and loss associated with a faulty product. I am posting this review to make other customers aware of my experience and to request that Carrier reconsider its position. I expect a fair and customer-centric resolution in the form of a replacement unit or refund rather than repairs on a defective product that failed from the outset. Unless this matter is resolved satisfactorily, I will have no option but to escalate the issue through appropriate consumer grievance channels and share my experience across relevant consumer review platforms. I hope Carrier values its reputation and customer trust enough to provide a fair resolution.

By far worst air conditioning company in the world. After having air conditioning in 2 of the 3 building s i saved my money to put central air in 3rd shop. After installing Every year a different issue. This year the blower motor is bad .technician cost $ 832. I asked why is wouldn't be warranty. 5 years if you didn't register it 10 years if you did. I never got any notification about registration. So when I called corporate they said yes you bought carrier but we are separate. Then when I call carrier enterprise Alberto the manager said we aren't dealing with this today and you contractor has to put the claim in after ther new one is bought & paid for. I own about 20 properties & I can tell you I never have been treated like this ever. Any replacement or new project will never have a carrier product ever . Worst company ever . The best is the unit is made in Vietnam & on line with the serial number punched in the most expensive American made is $500

The worst Ac brand ever I have encountered with! Like literally 0/10 in customer support and service...I have lodged a complaint for over a week now and no response..no visit...and this has happened a month before too...like literally the worst service..it was my last time buying carrier AC ..I don't recommend anyone buying from this shit company!

Carrier cannot be trusted to honor a warranty. I spent $16,000 on top of line AC Infinity system and 6 years later it broke and they say the part is no longer made. The dealer blames Carrier and Carrier says it's the dealer but no one will fix my unit. I'm a senior citizen with senior dogs stuck in sweltering TX heat for 10 days now and no resolution. None of them care about the customer, they got their money and now I'm screwed.

Very wrists service very bad customer care and techician