Carpet One Floor and HomeReviews of carpetone.com

Very poorly run business. Our 5 day project took 30 days........workmanship was sloppy, customer care non existent, and they left our home with damages (cabinets, trim, etc.) and filth.......

We had an issue with our floor and the manager of carpet one came to my home to look at our floor. He saw that it had pits ( little holes) all over the entire floor. He took pictures and said he has never seen any thing like before and that it had to be defective. It also dented very easy. It was less than 6 months old. We dropped a plastic cup on the floor and it dented the floor. When we purchased the flooring we told the sales guy that we had very high traffic and wanted a durable floor. He recommended the floor we purchased and said it was in their break room and if it wasn't durable they wouldn't have put it in there. They didn't remove the old flooring before installing the new one in our home. He admitted that he has never seen anything like it. He even took pictures. Then after that his whole attitude changed and he refused to replace the flooring. Still stuck with a horrible floor that cost a few thousand and looks horrible. I wouldn't recommended them to any one!!!!! They down right refused to honor the warranty.

I will start with the good. Scott, our store contact, was a great help in trying to get things made right, but he only had so much leverage. The installers broke our washing machine and dryer ($120 repair for us to fix) but chose to try and hide their mistake. Luckily, the dryer I noticed something different and investigated. They had shoved the ripped, open vent hose into the wall. Had I not seen it, the moisture from the dryer would have made a mold problem in the coming months. I was not so lucky with the washing machine. They had used glue and duct tape to hide the broken part so that it looked like it wasn't broken. After they had reattached the washer, my wife ran the first load, it flooded the laundry room, hallway, kitchen and part of the master bedroom. The store made arrangements to replace water damaged flooring which was 2/3rds of what they had just laid down as well as the bedroom carpet but that took the install from a 2 day job to a 4 1/2 week job. We were without one of our bathrooms and walking on concrete (which isn't easy with 6 kids in the house) which tracked dirt all over the house for the 4 1/2 weeks. The installers splattered leveling float all over our walls, doors, and kitchen appliances and left without even trying to clean. One of them spilled a lot of glue and instead of wiping it up he covered it with our welcome mat which was then stuck to the floor. They used the nice hand towels in our guest bathroom to wipe up a mess and threw them in the trash. We are keeping an eye out in case they broke something else and didn't tell us. We paid a lot of money to be lied to, the hiding and deception, as well as sloppy workmanship. There are things that need to be redone in the carpet and flooring but we don't trust them in our home anymore.

We have lived in our home for 18 months. It was a new build. We were very excited to be able to select or flooring. The flooring looked beautiful and we were very satisfied with how it turned out. At the 14 month mark we noticed the seam from our living room to the hallway had a spot coming apart. This is where all our fun and games began. The first contact with them seemed to go very well. The warranty manager came out looked and agreed that the carpet needed to be fixed and had the initial work lined up very quickly. They came late in the day at our request and this made us very happy, thinking they are willing to get it resolved around our schedule. They came and redid the seam. It was late and everything to the naked eye looked fine. A couple days later, we notice the seam did not look right. We called back and were told that we just need to give it time. That it will work itself out. We said ok and gave it a couple more days. During this time it just kept getting worse, I called and still heard we need to be patient. The next day the carpet between the kitchen and living room (Wood floor into the kitchen) pulled away and exposed the tack strip. Lucky us our dog decided to chew on that spot that morning too. I called and emailed in photos. He lined up the crew to fix the spot connecting to the wood and still claimed there was nothing wrong with the seam. The night the worker came to fix the spot connecting the wood, he also pointed out that the seam did not look write. We talked and he was going to let the manager know so they could have it fixed. a couple days later I had to get a hold of the manager to talk to him about someone they hired said the seam look wrong. You think it would have been the other way around. He finally came out to look at it and then was full of excuses. Letting us know that; The glues not holding, My installer must have sent a couple from his crew rather than coming himself & so on. By the end of that visit, we were going to get the "good crew" in to work on it. Only kicker with that was we had to wait two to three weeks. After they came and fixed it, it was back to square one. We currently have two spots where glue is coming through the carpet, a replacement patch that has a hole in it & a section coming up from the tack strip. Would you guess what, the dogs decided to go at that too. We currently have it lined up for a forth guy to com in and fix it. He is very sure of himself, as I am sure every person that Carpet One has sent has been. At this point I wish I had never called them to come and fix it.... The carpet looked better two months ago with the one little spot rather than three foot area we need to worry about now. We are covering all edges of the carpet in fear that the dogs will go for it, thinking its a game. I strongly urge everyone to stay away from this company. I do not blame the sub contractors they are hiring to fix it, they should have some form of quality in on warranty work to sign off on it. Just one problem after another.

I went to carpet one on the recommendation of my Builder partner. I needed carpet for 2 rooms. We decided on a brown carpet as we live on a property with black sand, have 5 children and have timber floor boards throughout rest of house. The colour we wanted was not available in a good quality carpet I was told. The owner Steve said he would bring some samples with him when he measured up. On the day he arrived he brought 3 pieces of carpet for me to choose from. I thought this was odd, I thought we chose a brown carpet because that was what we wanted. He gave me a business card with the cost of $3000 on it for the 2 rooms. It was supposed to be high quality stain resistant Scotch guarded carpet. I spent the next couple of months worrying that the carpet was going to be too dark . Hence my dismay when on the day the carpet was layed it was light !!! Way to light. As I didn't have a quote with the colour or name of carpet written down I had nothing to prove that a mistake had been made. When I paid for the carpet I stressed my dismay and unhappiness and was told the owner was away but the message would be passed on to his son and he would phone me. Of course I never received any correspondence from carpet one. The next thing I noticed was how easily the carpet marked and stained. Try as I might I can not get the carpet clean . I finally got around to calling carpet one only to be told to use sunlight soap and soda water! Yes this faded some of the marks but it will take hours of vigorous scrubbing to get my so called high quality stain proof carpet clean. I am 100% certain that they layed the wrong colour carpet and that this carpet does not have all the stain resistant properties that it was meant to have. I am very dissatisfied and will not be recommending carpet one to anyone . I found the whole process dodgy and disappointing.

I was not happy with our installation after a house fire. The service at store was wonderful but when I called with problems I was not treated very nice at all. My steps were never correct and the last time I called I was told we will come out 1 more time and that's it. The carpet in 3 rooms is buckling. I m truly afraid to call the store where purchased. Is there another person we can contact from carpet 1. We are in pa.

I was completely disappointed after trying to communicate with Marty. She did not return my phone calls, did not write down the details from our conversations to refer back to, and ultimately told me that a certain carpet would be in the price range we had discussed and then went on to quote me a price WAY higher than we had talked about. She was rude and did not take the time to correct her mistakes. I am thankful I did not end up using Carpet One.

Had the installation rescheduled 4 times and still counting. Was told that we were a priority and yet they still cannot complete our project. Complete unacceptable and unprofessional. Will be taking our business somewhere else in the future.