Carpet One Floor and HomeReviews of carpetone.com

Travis is my sales rep and did a great job helping me pick LVP and bathtubs wall tile. I'm not sure if Travis measured wrong, although I'm certain the fee quote had overage for wastage and estimating errors which for which I was billed. The LVP installation is good but the installer used the last 6 ft plank and there was zero material left for future repairs. The steps were one short in the quote but Carpet One provided the piece while the installation was in progress so no delay. The installers took no care to protect my house or clothing when they used grinders on leveling cement. They should cover closets and furnishings with plastic. Very basic. Also they R&R'd my sliding 6 ft doors and didn't replace the floor guide, saying they aren't allowed to drill through the LVP. Ridiculous. We are to believe that the doors are supposed to swing in and out? YouTube shows how to drill safely or glue the guide to the floor. They mis-installed a different closet door. Now I have to hire someone else to finish Carpet One's work. The bathroom tile two man demolition team showed up Thursday afternoon and they demoed the three walls above both 5 foot bathrooms. The tile installer--one person--showed up at 10 AM Friday. He worked to 11 PM so I had to cancel my Friday evening plans. Clearly the installation team knew this wasn't a one man job. The installer completed the guest bathroom and it looks good but I had to ask the installer to remove and reinstall the soap dish which was placed about 4 inches above the bathtub. Seems like he never installed a soap dish or he didn't care. Next he told me Carpet One was short about 8 feet of Bullnose tile so he'd have to return Saturday or Monday to finish the Master Bathroom walls. Now it's late Tuesday morning and I'm told Carpet One will have the Bullnose available for installation Thursday. Great?! My master shower has been 90% complete and unusable for since Friday and it takes them 4 days to work out a solution and hopefully the 1 day, two man project will be finished in 8 calendar days. It's unfathomable that bullnose tile--needed about 50 linear feet max for this project--isn't in stock and wasn't available Monday to finish my project. I'm very unhappy with the installation. You should try a different company. UPDATE: Installer returned 6 days later. Needed about 14 pieces to finish but was only provided 10. Must order again. Another failure to perform by Carpet One. If they return Tuesday, it will have been 14 days without master bathroom. No call from Carpet One called me to update me on timing to cure their error. I had to pester them to get an update. 2nd UPDATE: Installer returned 1 week later and finished my master bathtub tile. End product looks great and extra tile remained with me for future repairs. My handyman had to add some caulk where they missed. He had to touch up paint over tile. It took two full weeks to install tile over two bathtubs. Not good, but it's finished and the end product--LVP and bathtubs tile--looks great. I felt abandoned by Carpet One on the tile mess up. I will never use Carpet One again.

Wrong trim size again, also different stain color on 1/2 round molding. 5th visit still not completed.

One star is too much for a rating on this lousy company. The store is fine, the sales guy is fine, but they hire incompetent sloppy people to install. I bought vinyl plank flooring for the entire house, and the installers came in and made a huge mess. They broke up the tile in the front hall and didn't bother to use a tarp to protect my walls and woodwork, leaving gouges and chipped paint throughout the front hall. They attempted to "fix" it with paint that did not match and a lousy drywall repair job. Upon further inspection, they had damaged walls throughout my home! They also broke the glass top my dresser. I called the stored, and they sent a different crew out to finish the job. Too late. Now I have to paint the entire house and Carpet One will not get back to me.

Do not have vinyl plank installed by these rip off wannabe floor decorators! $4000.00 later, I should have kept my 20 year old carpet with holes! BEWARE

Had a bad experience at this store. They had a new employee who wrote down the wrong name of the carpet. Took over a month to get it replaced and they stuck me with the second install bill. They claimed I used my own installer even though Matt at the store recommended the installer. They also used the beauty guarantee to cover up the employees mistake of writting the wrong name down. I would NOT recommend this store. There are many many other options our there.

After tearing out old floor --- a leveling material was poured to level out the slab/area for the installation of new wood laminate floor. In four areas of the floor --- the leveling liquid did not completely dry before installation. After 5 years and exposure to sunlight --- the floor in these areas has dark spots. Upon contacting the company, they mentioned their 1-year warranty on installation (which we were never provided) and would not even come out to our home to look at the floor and suggest options to correct the poor initial installation. Very poor customer service. Would not recommend.

Ordered carpet that had to be a full 12' wide (they new this when I ordered), which came in undersized. I had paid upfront and they refused to refund mu money. Worst customer service ever, and out $350!

Had an issue with a seam you could trip over. When they sent someone out to inspect that person found other issues with the carpet quality and installation in 3 bedrooms. We were told the carpet would be replaced and the moving of furniture would be taken care of. Then the owner changed his stance and told us only the room with the bad seam would be replaced and we would have to move the furniture ourselves, and didn't seem too happy about having to do even that. He didn't seem pleasant over the phone as if we, who had spent $$ on quality carpet, were somehow at fault. All we wanted was the seam taken care of in the first place, and it was them that led us down the rabbit hole of replacing the entire installation, only to be told it wasn't going to happen and making us feel like somehow we were at fault. Even after a factory rep came to the house and confirmed the carpet was defective. The carpet was eventually replaced in 2 rooms (only because the factory rep cut out a piece of defective carpet in the 2nd room as a sample to take back with him. This infuriated the Carpet One owner who said "WELL I GUESS WE HAVE TO REPLACE THE CARPET IN TWO ROOMS NOW!" angrily to me over the phone.) No follow-up call following the 2nd installation to ask if we were satisfied. He had our money by then so apparently didn't give a crap. We have more flooring projects planned, but will never do business with Carpet One again. I don't know how he can stay in business treating customers the way he does.