Carpet One Floor and HomeReviews of carpetone.com

The new kitchen looks great, but the planning for this project was unacceptably inadequate. We were told to expect a 12-14 week timeline. The cabinetry was ordered in December and final installation was not completed until last week (August). There were multiple errors with the cabinetry on the part of both Britton's and the cabinetry manufacturer (Custom Cupboards). The manufacturer would not expedite the various items that needed to be reordered (twice), and I felt Britton's did not forcefully enough advocate with them on our behalf. Eight months with our kitchen torn up was far too long.

We have worked with them on previous carpeting & flooring and we're always pleased with the service before,during,& after the sale. We have returned to Carpet One& RECOMMENDED THEM TO FAMILY& FRIENDS! This experience was however different. We felt that our issues during & after installation were very disappointing & unsupportive. We will never do business with them again or recommend them.

We ordered sea grass natural fibers carpet for our bedroom, with quarter round molding around the edges, and tiles for the floors of the two bathrooms. Carpet One was supposed to call when their installers were ready. After several weeks of silence my wife called to find out how much longer we would need to wait and was scolded by a very harsh man who denied that we had been told to wait for their call. After working our way through his attitude we scheduled an installation date. The installers arrived without the molding, denying that they were to install it. Another call to the man with the attitude produced another denial that the molding was part of the job. Only our copy of the receipt, showing clearly that we had already paid for the molding, finally persuaded him to schedule the installation. Six weeks later. The carpet, which was glued to the concrete floor (as is standard practice for sea grass) is now bubbling up in several areas! As for the tiles, their warehouse gave our contractors the wrong tiles, forcing a second trip. The return went smoothly, so something did go well, finally

Happy with carpet and quick turnaround to get carpet installed. Had installers come back out twice to repair seems which still not happy with. More less I got that's the way it is can't do nothing else. Left message for supervisor and manager no return calls back.

had a carpet cut Down. The seams are not even and even after we discussed it I still did not get the runner

I used to have wonderful experiences with Carpet One. However, my last 3 experiences have been poor to marginal.