Cinthia H.
My item arrived damaged and Karolina P
My item arrived damaged and Karolina P. was tremendously helpful! I sent her a few pictures of the items and she was able to help. I am now waiting on the reshipment :)
Response from Carolina HerreraJul 31, 2026
Dear Cinthia, Thank you for your kind review! We're pleased that Karolina P. was able to assist you quickly and make the process as smooth as possible. We'll be sure to share your lovely feedback with her. We hope your replacement arrives soon, and that you enjoy it. Thank you for your patience and for choosing us! We hope to welcome you back again soon! On behalf of Carolina Herrera we wish you a lovely weekend. Kind Regards, Your Carolina Herrera Team



