Carl's Jr.Reviews of carlsjr.com

Carl's Jr. on Bolsa in Huntington Beach. Going thru the drive thru on Monday Jan. 3rd around 7 Oclock P.M. Ordered two single patties Diablo Hamburgers. The man at the window repeated my order but said "two double Diablo Hamburgers, that will be Eighteen Dollars." I forget the amount of the change he quoted. I said "No I was two single patties for $5.99 each like the ad running on the television said. He replied "Not at this place." I then ask to speak to a Manager and was told the Manager wasn't there until tomorrow. Then he told me if I wasn't ordering anything I should leave the property or he was going to call the police. I drove to the next Carl's Jr. in Westminister and ordered the same thing with no problem and the price was as advertized. I came home and called the place I had the problem with to ask for the Managers name. The lady who answered the phone her name she said was "Cane." She ask me why I needed to speak to a Manager so I told her what occured. She told me the Manager's name was Christina Sanchez. I called the next day only to find out my phone number was blocked from calling.

Angry, rude manager, cold food and poor state of the restaurant. Go elsewhere

I LOVE THE BIG CARL AND CLASSIC CARL AND WILL ALWAYS TILL THE DAY I DIE

not sure who sits down and make this recepies , come on the diablo burger meal ,junk and over priced, the double western way better burger than that diablo crap ,tasteless ....ordered me a meal had to trow that burger away nasty, got it from marysville ca location ...

Normalmente el cliente se queja cuando tiene algo negativo que decir, pero no esta ocasión me gustaría agradecer a todos los empleados de comida rápida su tiempo y trabajo deben ser remunerados con gratitud y respeto. Seamos conscientes que no por ser el cliente debemos tener la razón e insultar y tratar mal al empleado todos somos seres humanos y ellos también merecen Respeto a su trabajo y ser el cliente, no te da el derecho de menospreciar el trabajo del otro..

Good food, but they weren't very good at taking my order. I had to repeat everything three times and correct the drink at the window, and still got the wrong food. It was good, but I would have much preferred if it were what I'd ordered. I refuse to mention a store branch, employee, or even what specifically I ordered, and furthermore I'm deliberately providing the wrong date, because I don't blame the people working there one bit and I refuse to let Carl's Jr. blame them either. Corporate is taking the blame for this one. Grumpy, I asked myself incredulously how they could get my order wrong after they'd made me repeat it so many times to them, but then I reminded myself I already know the answer: they're overworked, underpaid, they probably don't sleep enough, and they're mentally and socially exhausted from spending all day every day standing around in a cramped, sweltering little cubicle and transcribing complicated lists shouted at them through a tin can. Sure, that may be the norm of the genre, but that doesn't make it excusable. If fast food companies want to step up their game and actually provide passable service, the first step is to stop treating their employees like caged monkeys.

store# 1100068 order# 229125 5/19/2024 ,2:37am very rude.she did not want to be there to work! she made my order wrong then got upset when I told her no mayo. Another rude lady handed me my food & shut the window. These people has ZERO customer service skills and need PAID training .Why are they SO unhappy at their job? Either management is not very unprofessional or they are NOT happy what Carl's pay them!!!!!

I asked for a chicken sandwich no cheese, waited a couple minutes to get a chicken sandwich with cheese and over cooked . I took sandwich back asked for sandwich to be remade and the employee literally peeled cheese off and slapped it in a new bun. I said I told him have an allergy he put my sandwich back in the bag with cold fries and walked away so I can’t even eat the sandwich I was given.