Bill P.
Do not be fooled by this Company
Do not be fooled by this Company. Firstly they are not retiring/closing down. Although their items are marked as "in stock" They are not! They are manufactured outside the UK and require customs clearance from both exporting and importing countries. The item I ordered was not collected by the courier until 4 days after I was emailed to say it had been shipped. It is now somewhere but who knows where it is. Customer service response take 3 days and they just fob you off! Having to buy my wife another birthday present, They are a con and a disgrace!
Response from Carla JewelryJul 2, 2026
Hello, We are very sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we take such concerns seriously. Please be assured that we are committed to providing quality service and resolving any issues that arise. We would appreciate the opportunity to assist you further; please send your order number to our customer service team so we can address this promptly. Best regards, The Team