Kathy S.
Anyone else being charged for a gift…Extra charges
Anyone else being charged for a gift card they didn't order but was automatically applied?

Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.
Carla Jewelry (carla-jewelry.com) has 706 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kathy S.
Anyone else being charged for a gift card they didn't order but was automatically applied?
Jan C.
I bought a necklace to contain my brothers ashes, The chain broke yesterday 21/9/26. It is not fixable. The pendant is quite heavy for the chain. I wear it everyday. He died 2 months ago. Thank You. Jan Clarke
Response from Carla JewelrySep 21, 2026
Hello, Thank you for taking the time to share your feedback. We understand that your experience may not have met your expectations, and we apologize for any inconvenience this has caused. Please rest assured that we take all customer feedback seriously and are dedicated to improving our service. We invite you to reach out to our customer service team with your order details so we can assist you further. Best regards, The Team
Carol
The jewelry I have ordered is beautiful. BUT don’t expect good customer service. I received a ring that was damaged during delivery. It was crushed in half. I have tried for 4 months to get it replaced and can’t even get a response. I have sent pictures of the ring and the packaging. Never will I buy from them again!
Response from Carla JewelryAug 7, 2026
Hello, Thank you for taking the time to share your feedback. We regret that your experience did not fully meet your expectations. Please be assured that we are committed to providing quality service and addressing any concerns that arise. We would appreciate the opportunity to look into this further, so please contact our customer service team with your order details. Best regards, The Team
Deborah M.
The jewelry was nice but not as high quality as advertised. There is no Carla that is retiring. She is AI generated. Scam used to get people to buy from them. So I would not buy from this site again
Response from Carla JewelryApr 16, 2026
Hello, Thank you for your honest feedback regarding your recent experience. We regret that we did not meet your expectations this time. Please be assured that we take customer satisfaction seriously and strive to improve our service continuously. We would be happy to look into this personally—please send your order number to our customer service so we can assist you further. Best regards, The Team
Leigh
I was pleasantly surprised by the quality of the pearls in my cat ears stud earrings. HOWEVER, I only got to wear one time because pearl fell off one of the studs. I told Carla, who quickly replied sorry; we'll take care of it; please send a photo. When I sent them the photo, I never heard another word from them.
Response from Carla JewelryJan 8, 2026
Hello, Thank you for your feedback. We regret that your experience did not fully meet your expectations, and we appreciate you taking the time to share your thoughts with us. Please be assured that we are committed to providing quality products and services to all our customers. Your concerns are important to us, and we take them very seriously. We would be happy to look into this personally—please contact our customer service team with your order details so we can assist you further. Best regards, The Team
Carolyn K.
I ordered 14 pieces of jewelry with the expectation that they would be mailed December 8,2025. There was no tracking on the package until December 20, 2025. I started to think I was scammed. The package arrived December 27, 2025 and I was relieved. The quality was not the high quality that was emphasized on the website. The multi colored butterfly earrings are plastic with large stones on the edges of the wings and not worth the price as well as the sunflower and bee earrings and turquoise stone bracelet. The girl with the dog necklace looks nice, the owl earrings with yellow stone, and owl adjustable ring, pet urn necklace, cross with paws necklace and black cat silhouette necklace look pretty good. The back side of the pendants appeared manufactured. I am not convinced that the website has truth in advertising.
Response from Carla JewelryJan 1, 2026
Hello, Thank you for sharing your feedback with us. We regret that your experience did not fully meet your expectations. Please be assured that we take every concern seriously and strive to provide quality service to all our customers. We would appreciate the opportunity to resolve any issues you may have, so please contact our customer service team with your order details. Best regards, The Team
Mark R.
Very hard to follow the delivery.
Response from Carla JewelryJan 2, 2026
Hello, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and understand that there may be aspects of your experience that did not meet your expectations. Please be assured that we are committed to providing quality products and excellent service to our customers. Your satisfaction is important to us. We would be happy to address your concerns in more detail—please contact our customer service team with your order details so we can assist you further. Best regards, The Team
Allen
I liked the girl and dog charm for the hoop earrings and necklace, but the necklace was on thin side. They came in plastic bags and in a small envelope for delivery which took a little longer than I expected from the time that I ordered them. I also ordered little jewelry boxes to put them in that I didn't get it. Instead, they sent me 4 other necklaces that I didn't ask for. I think if the jewelry came in boxes and if my order came to me a little sooner from the time that I ordered it, I would have been a little more satisfied.
Response from Carla JewelryDec 16, 2025
Hello, Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience did not fully meet your expectations. Please rest assured that we are committed to providing quality products and services, and we take all feedback seriously to improve our processes. We would be happy to look into your concerns further—please contact our customer service team with your order details so we can assist you. Best regards, The Team