Jennifer
They really tried!
We ordered an item from CareProdx. The next day we received a phone call that the item was indefinitely backordered, and offering to help us find a replacement item. My husband only wanted that specific item, so he contacted the manufacturer, and learned that the item was in fact discontinued. When CareProdx called back, he relayed what he had learned. The customer rep was very apologetic, again offering to help find a replacement product. When my husband declined, they quickly and easily cancelled the order, and called back the following day to confirm that it had indeed been cancelled. So we would easily give the service department 5 stars, the deduction of 1 star being for the lack of information that my husband easily obtained. We would gladly order from them again if they offered something we needed.