CarePatrol Franchise SystemsReviews of carepatrol.com

The Charlotte office of Care Patrol assisted me with my parents' move. We began the planning last November, in the middle of Covid. This past Monday, my parents arrived from Massachusetts, a 900 mile trip for them. Throughout a very emotionally and logistically difficult move, Jamie from CarePatrol was knowledgeable, caring, professional and compassionate. As someone with a very time consuming and intense job in the middle of a pandemic, Jamie's help made an extremely complicated and overwhelming move manageable. The questions he asked about everything from my parents' personalities and preferences to their finances and priorities helped to narrow the search. Jamie very patiently answered all of our questions and followed up promptly. His suggestions on managing the move itself made the process far more achievable. I can't imagine better thanks than the smiles on my parents' faces when they arrived at their new home Monday. I'm grateful for all the help, especially with research at the beginning of the process. Having someone to help, answer questions, and break down what needs to be done is a huge help in facing such a huge, scary and emotional transition.

When my son was to be released after a long hospital stay, but still needed more care than I could provide at home, I was referred to CarePatrol by the hospital social worker. What a great service! I wouldn’t have even known where to start, but my assigned CarePatrol advisor arranged visits and tours and we located the ideal Assisted Living facility. I am so appreciative of this excellent service, especially as our advisor will continue to be available as long as we need a connection to needed care.

Sandi was blessing for us. She provided a lot of information, in a timely manner that was not overwhelming. She listened a lot to what the circumstances and needs were, and gave us access to virtual tours and system virtual meetings to hear providers Sandi thought could meet our needs. She was always accessible (even after hours) and followed up after we made our choice. In short, our trust in her was justified.

I received the BEST service. Bonnie was very helpful and great to work with. She provided a lot of information and care. BIG thank you.

Rob jumped right in and took control of a very stressful situation with is exactly what I needed. His expertise along with his compassion was a pure blessing and alleviated my worries. He followed up with me daily, he also advocated for my dad during care/discharge planning meetings. Rob always had my parents best interests at the forefront. Care Patrol is on point and I would recommend their services to anyone needing help with elderly care planning.

In March, my mother found herself in sudden need of custodial care (with limited time to identify, vet, and secure placement in a home before being discharged from a skilled nursing facility). Thankfully, I was both recommend and encouraged to contact CarePatrol, and I had the opportunity to work with both Reza Mir (for Orange County) and Diana Ramirez (Riverside Country). Through Reza's meticulous guidance, patience, and education, I was able to understand exactly what kind of care options I needed to consider for my mother, and what was possible within our given budget. Within a day, he was able to source several quality homes in Orange County, talk me through the pros and cons of each, and answer all my questions about the process. He made time for me, day or night, and even attended some virtual tours with me when asked. Reza continues to check in to see how me and my mom are doing. When it was clear that Riverside County was going to be a better location for my mother, Diana swooped in and saved the day -- finding another set of affordable options that matched my mother's needs and budget (again, all within a day). She helped me set up virtual tours with nearby homes, also was quick to answer my questions, and helped coordinated the paperwork on our behalf once we made a decision. She even visited my mom after she was admitted, and continued to check in with me to assist with any concerns or issues. I will likely use CarePatrol in the future and would absolutely recommend their support to friends and family. I am so grateful a service like this, and agents like Reza and Diana, exist. They're lifesavers. :)

Care Patrol was excellent in helping my family and I find the best possible assisted living home for my mother. Scott Dow in particular was stellar and went above and beyond to assure my mother got the care she needed and even helped in picking up furniture to bring to my mother's new apartment. Would never hesitate to use Care Patrol again and would recommend them to anybody.

I was looking for a good place for my mom in Arizona, but I live in Oregon, so calling Anthony Black was perfect. He was very available on the phone, recognized our time constraints and worked quickly to find solutions. Anthony understood our needs. As immigrants from the Philippines we thought it would be best for our mom to be in a Filipino group home so that she could speak her language and eat traditional foods. Anthony found a lovely place in which the caregivers were a family of Filipinos.