CarePatrol Franchise SystemsReviews of carepatrol.com

This organization is very pro-assisted living and tries to push you in that direction without any consideration of your feelings and opinions of the situation. They take advantage of the vulnerability of the situation at hand to prey on people.

This place was not capable of providing the service needed for the patient.

Carepatrol never reached out to us or included us in any communications, and now you want a survey completed?

When I didn’t respond to Wendy’s enthusiasm for placing my husband in a place of her choice, I never heard from her again. It didn’t seem to be about the best place for my husband, but about what she wanted to be the place.

Voicemail box always full. Was too busy to help me.

five stars without any hesitation Nicolet Araujo has helped us place my stroke victim husband in a B &C that I feel he will get proper care. This is extremely important to me. HELENE

This is the 2nd time we have used Care Patrol. The first time was with a woman named Cristie in California. We had fantastic results placing our mom in an independent / assisted living environment with her, so when our family was moving to the Boise / Meridian area, we reached out to Cristie to connect us with the representative from Care Patrol in that area. We gave Doug our parameters….told him mom had short term memory loss, gave him our financial budget, HAD to be able to take her kitty, but other than that she was fully functioning. In turn, he sent us sheets on 5 different places. He told us that, given our parameters, these 5 were a good fit, but in addition, he checked out their violations to make sure that none were serious. As a family, we all flew out and inspected them, showed them to mom, and we decided on one of the places on the list. When it was time to move, we contacted the facility and they were wonderful getting mom set up and moved. But once we were there and got settled, I noticed that most of the residents were not very active or social (which was not evident on the "tour"). A few days later, when Doug called and asked me how the move went, I mentioned this to him and that's when I found out that this facility was filled with brain injured, Alzheimer & dementia residents. which was NOT disclosed to us when we toured. I ended up having to quickly do my own research & move her out into a different facility before she got so depressed from being around people that couldn't communicate or anyone that was active. I learned the following: *Not all services are equal. The woman from Care Patrol in California went around and visited ALL the facilities, so she knew what would be better for each individual. She would recommend a facility based on the person's need, NOT just because she had a contract with them. NOT TRUE with Doug. Doug only referred us to facilities that he had a contract with, regardless of the fact that this was NOT the best place for mom. We ended up spending about $5700.00 extra (deposits, rent - had to give them a 30 day notice in order to move mom after 7 days, and to hire a moving company to move her) to get her out of that dreadful place and into the perfect environment for her. *Don't schedule a "tour". When you do that, they show you what they want you to see. Because we had a tour at a scheduled time, the original facility that Doug referred us to were on their best behavior. We were told that some of the residents worked and they showed us an activities calendar that was very active. The activity calendar that was reality was nothing like the one in their marketing packet. Stay away from Care Patrol in the Meridian / Boise area.

This was my second experience using CarePatrol and they have been incredibly professional and helpful each time.