Carenow.comReviews of carenow.com

DO NOT GO TO THIS URGENT CARE-ESPECIALLY THE ONE LOCATED ON TRIPICANA AND JONES. I took my 1 year old daughter here because this location is open 24 hours and after her having a fever off and on all night I needed to get her seen ASAP. At 6am I made an online check-in appointment. I never received a text so I went in after an hour. The check-in staff were cold and short. After waiting another hour I ask how much longer it would be and the check-in girl did not seem to like that I persisted on her going to find out. The MA who called us back called my daughter’s name and instead of saying, hello, how are you-the first thing that comes out her mouth is, only one parent can go back. I took my daughter from my husband and followed. Again was welcomed with cold and short words. She didn’t even seem to care about my daughter. I spoke to the office manager, but I don’t think she really cared. At this point I was heated and demanded my husband be with us in the room. I may have acted out but it was brought on from being up all night with my daughter and from the staff having no compassion and being so rude. The CareNow staff needs training on customer service and on good communication skills in the work place. So disappointed, being at the clinic should have been about my sick daughter but instead was about how bad the staff treated my daughter and I.

Care Now (South Garland) advertises that you can check in online and wait from the comfort of your own home instead of their waiting room. Then you are to receive a call to come in when it’s your turn. So, I did just that. After checking in online, I received a call from Care Now asking about my 7 year old’s reason for being seen. I explained that she was running a fever, needed to be tested for strep and COVID due to symptoms. The attendant called me back a few minutes later and said to come in. I sat in the waiting room holding my sick child in my arms for an hour and a half before we decided to leave. This is absolutely ridiculous that they do this to people!!!!! They don’t care. They didn’t even bother to come out and say sorry that it’s taking so long. There is a much better process that can work if they just used some common sense. These employees should be trained on how long the patients ahead of them will take before calling sick patients in to just sit in their waiting room!