Carenow.comReviews of carenow.com

I chose CareNow because your website claims little to no wait time. However, this was completely inaccurate. I made an online reservation for a simple school athletic physical, yet still waited over an hour before being seen. This defeats the purpose of “saving a spot in line” and is very misleading to patients planning their time. Please either improve your scheduling system or be more transparent about actual wait times.

Beware of Extra Charges CareNow in Lakewood tried to tack on an extra $100 on top of my copay, claiming it was “to protect them in case my insurance didn’t pay.” That is not how copays work, and it felt like they were banking on patients not knowing better. This kind of billing practice is unacceptable. Patients deserve honesty and transparency—not made‑up fees.

I MADE 6 PHONE CALLS TO PAY MY BILL TO THE # 844-422-3627 ON THE STATEMENT. THE AUTOMATED SYSTEM IS LENGHTHY AND UNECESSARY BEING WHEN YOU FINALLY SPEAK WITH AN AGENT THEY ASK THE SAME QUESTIONS. ADDITONALLY THEY WERE NOT ABLE TO PROCESS ANY PAYMENTS, SHALA PUT ME ON HOLD BACK TO THE AUTOMATED SYSTEM, DORA PUT ME ON HOLD BACK TO THE AUTOMATED SYSTEM I CAN GO ON AND ON. THEY DO NOT KNOW HOW TO PROCESS PAYMENTS. I FINALLY WENT ON THE WEBSITE TO PAY WHICH I THOUGHT IT WAS QUICKER TO SPEAK WITH A PERSON WHO WORKS FOR CARENOW BILLING. INCOMPETENCE!

We have used this location for more than a few years and our most recent visit they have charged us $300+ for a simple 5 minute office visit as if we were a "new patient" rather than their standard charge of $180. 6+ phone calls, 2 in person visits to the location AND a message (unreturned of course) left with their corporate "ethics officer" and still no resolution for us. Just horrible customer service and billing practices. Beware of these crooks!

I paid $210 for my first visit, after two days I went back to ask if I required to pay another $210 for second visit. The front desk said since it was within a short time frame, so I would only need to pay $50. After a few weeks I found out that there was $160 charged on my card. I feel it is unethical to lie to someone like this. If I would have known the correct price at the time, I probably would have made a different decision.

People were nice and friendly, but no one told me the medicine they prescribed would be $1500.00 I would have asked for alternate options if I had known: suggestion; alerts customers if the medicine retail price is excessive and offer alternatives at the visit.

Three and a half hours and a second location and I'm still waiting for a simple foot x-ray. Had to drive 30 minutes away to another location because the first had no xray tech. Waited another hour just to be seen at the second location as if I was starting over and not sent from another location. Sitting here in pain, not just from my foot injury, but also from hunger as I didn't expect it to spend 4+ hours here. I feel like I do not count and that seeing me in any kind of timely manner isn't a priority to them - heaven forbid they move a little faster than a snail's pace. Very, very dehumanizing, which is a horrible state for medical professionals to be.

Extremely RUDE and CONDESCENDING receptionist was very unhelpful and discourteous. They wanted to charge me $180 where I have always paid $50 copay and absolutely NOTHING has changed in my insurance policy. They had access to my CONFIDENTIAL information on my insurance policy which is a gross violation of confidentiality. They were telling me how much of out of pocket I have used, the total amount of out of pocket deductible remaining. They have NO business having access to that information. The receptionists were trying to tell me like I am an idiot who doesn't understand insurance policies. My insurance has a copayment of $75 ONLY for a visit to a specialist’s office; specialist like a pulmonologist or a cardiologist or a urologist. This receptionist blurted out that if I take away the specialist’s copayment of $75, then I will be billed by CareNow. Why would you charge a copayment at an urgent care center to be seen by a regular doctor or worse, a physician’s assistant or a nurse practitioner which is usually the case at such money grabbing places. This location was THE most horrible experience I ever had at any urgent care facility including the CareNow on 14K block on Preston and Beltline. I am NEVER, ever returning to this place. I will be filing a formal complaint against them with my insurance carrier as well as state and federal authorities.