CaremarkReviews of caremark.com

I am covered by Aetna Medicare insurance (a CVS subsidiary). I recently transferred all my prescriptions to the CVS Caremark Mail-Order Pharmacy because it is becoming difficult for me to get to my local pharmacy. Alas, not all of my prescriptions are covered on Aetna's formulary, and Caremark will not fill off-formulary prescriptions. So I still need to find a way to get to my local pharmacy. So what is the point of mail order? Aetna needs to be an insurance company. Caremark needs to be a pharmacy. The two should not be conflated.

This company stinks! With Coverage one day and denial the next. Customer support put me on hold today for 3 hours! And still NOTHING has been resolved. I'm overall disgusted with them.

I spend hours on the phone almost every month with this operationally incompetent, disorganized, unreliable, disgustingly poorly run organization. I’m beginning to wonder if their prices and the convenience of 90 day refills are worth the frustration. This is easily the worst experience with a commercial enterprise that I have ever had. I only wish I could give them negative stars because, under the circumstances, even one star is a gift.

If I could provide zero stars, I would. Perhaps the worst organization I've worked with in my life. It appears they enjoy playing games with people's lives in an effort to save a buck. Insulin is the name of my game...Apparently, the FTC did not go far enough in forces changes to their processes.

I will consistently get messages saying they are trying to reach my provider but failing. If I'm being honest, I highly doubt they are trying to do anything given that they consistently fail to accomplish anything. There needs to be better communication here, so that patients can actually receive their prescriptions because, without that, this whole process is pointless.

This organization is a complete joke. They are unable to tell me why my copay card for a very expensive medication was not billed in July of this year. The same copay card was billed for 3 other orders for the same mail-order medication in the last year. I called the copay manufacturer card company, and they confirmed the card wasn't even billed in July. You just get the runaround from customer service. They even admit their copay disclaimer doesn't say what happens when a copay card isn't billed. On top of that, they can't reach billing. What the hell kind of organization is this? We need single-payer healthcare in this country to eliminate all these useless administration positions/pharmacy benefit managers. You are a horrible, greedy company.

If I could mark a zero stars I would! I have had a standing prescription for 6 years. I recently had to change company’s, so I got new insurance. My primary care doctor sent them my prescriptions and all were approved but the one I have to have. They had the dr redo the paperwork saying it would be approved. Saturday night at 7 pm cvs text me that it was not approved. I called myself and basically was blown off. I asked for the information of the medical doctor who denied my doctor, and they will not give me that doctors info! If you are paying for this insurance STOP!!! It’s not insurance it’s a scam! Talk to your company and get this crap cancelled asap!!! This should be illegal!

Given that EXPRES SCRIPTS was the worst in my experience, Caremark mail order comes in close. An Rx for levothyroxine was initiated EIGHT days ago. I live in S. California. Caremark chose it's Chicago, Illinois facility to fill it when far closer CVS CAREMARK facilities were available.