CareLinxReviews of carelinx.com

Response from CareLinxJun 22, 2023

Hi Valerie, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. I apologize that there has been a delay in getting back to you. Please reach out to us regarding the specific accounts in question so that we may assist. We have two teams that you can direct questions to - "The Caregiver Experience Team" (855-231-4728) with general support questions Mon-Fri regarding your CareLinx account and another team that can assist you should you have any questions about payments/invoices/tax support by way of the Payment Operations Team (888-680-4107).

Response from CareLinxJun 27, 2023

Hi Darlene, thank you for taking the time to leave a review. Your feedback is incredibly valuable to us. Regarding communication, I apologize that you haven't had a great experience. According to our records the location of the job was discussed on your phone call with our Colleague which did differ from the interest text you had received. This was due to the member being in another location on the day of her transportation request which was clarified during your call. In regards to the incentive, our team has confirmed that the tip the client offered was discussed during your fulfillment interview and the Staffer was coached to use consistent verbiage to prevent confusion moving forward. Additionally, we do post valid job listings for Caregivers, on our platform, to apply to if interested. We have SPAM filters in place to prevent invalid jobs from being listed. Please note: there is a team on staff called the "The Caregiver Experience Team" (855-231-4728) that you can direct general support questions to Mon-Fri regarding your account and another team that can assist should you have any questions about payments/invoices/tax support by way of the Payment Operations Team (888-680-4107). I would encourage you to contact these teams going forward should you have any questions regarding job listings and incentive structures.