Valerie L.
The communication is awesome.
The communication is awesome.
Response from CareLinxAug 4, 2023
Thank you Valerie for taking the time to review CareLinx. We appreciate it!
CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies.With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away.The right caregiver is like family. We’re here to help you find that person.
CareLinx (carelinx.com) has 1,419 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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1,419 approved reviews, newest moderated first
Valerie L.
The communication is awesome.
Response from CareLinxAug 4, 2023
Thank you Valerie for taking the time to review CareLinx. We appreciate it!
Jacqueline King K.
Great company to work for.
Pamela E.
For 1 it took 5 months to get my incentive for 1 client. Then if I'm lucky I'll get paid for 2 clients a week. I had to call last week to get the care advisors to process payment. And I didn't only got paid for 1 client last week. We go to multiple clients within a week which gas is needed if I keep working at this pace I'll be loosing more money than I'm making. Reply to the comment that was made by the carelinx associate. The last 2 weeks I've been calling the 800 number to have the approve my time. If I don't I want see a payment for weeks. If you check the payments prior to this last 2 weeks it's been a long delay. Also I make sure I get the times exact because I thought that was the issue. However, it wasn't. My bank deposit my funds the next business day if your all approve the times before 4p.
Response from CareLinxAug 4, 2023
Hi Pamela, thank you for taking the time to provide your feedback in this review. We understand that it can be frustrating awaiting payment for care that you've provided. Please note, because each bank's depositing timeframes vary, it is true that deposited funds may take up to one week from the date of the submitted invoice. In order to prevent delays in payment, our system does automatically approve valid invoices within 24-48 business hours of invoice receipt. Depending on the insurance program, if there aren't enough hours for payment on the Family's account towards the end of the month or if reimbursement expenses are added to the invoice, our system cannot auto approve these and it does take a manual review by a Member of our Team. Upon review of your account, we do see that the average approval time for invoices across the families that you support is 24-48 business hours which is within reasonable standards. Please note that we do have a dedicated team to assist with timesheet questions and/or concerns that you can outreach directly for support: (855) 231-4728
Veronica W.
This company is helping people who can’t afford to pay for someone to come and help them with the things they can’t afford to do anymore and they are very thankful to have me to come in there home to help they really appreciate me so thanks for the the opportunity to help them
Tiffany
I love the company
Shawna S.
Open door opportunity job I love it super easy to maintain via app.
Mei M.
Excellent customer service and clear communication with representative. I couldn’t have asked for a more reliable and conscientious caregiver for my husband.
KM
CareLinx website is user friendly and easy to navigate. Instructions are clear and concise. The CareLinx Advisor is very helpful, knowledgeable, and professional. The hired companion is competent and personable. Overall, my experience was excellent.