CareCreditReviews of carecredit.com

, I called to clarify why this amount was not going down and why I was about to be charged a 30% interest rate… I was told any payments that I make towards my credit card have allocated amounts going to the different purchases, roughly $30 of each payment I made only went to the first transaction, so of course, that total was not going down at all! And the other two transactions we’re getting the majority of my payments. So talking to the associate who was of no help force in rectifying the situation I said I would pretty much have to pay off the entire card which was $4000 of debt used towards my dogs life in order to have no interest on the first transaction that would expire in six months for the promotional balance. And she was rude about saying yes, pretty much that’s what would have to happen. This card is misleading with their promotional balance and terms. I was under the impression that the first transaction would get paid off and then the other two would follow. I had no indication of an allocated payment towards the transactions, and it wasn’t explained to me prior to making the transaction. After I pay off this enormous debt… At least I still have my dog… I have no intention of using this card again since they are liars, and they know exactly how to get interest money from clients by being misleading with promotional terms

I was told that I have 290.00 on gift cards in which I had asked for Walmart cards. I received them in the mail .. 2/100 and 4/10 did not receive my 50.00 I had called and they said they were going to speak to the vendor on resolving this also gave me a case # I received a call and VM to call in which I did I pushed every number on my phone to finally get through THEN the audio was horrible I could not understand a word not just the audio but the person on the other side I spoke to 6 people and also gave the same number that the VM told me to call and NOT one person helped me I was very pissed also with the AUDIO. So now I was told to wait and someone will call you. My issue is that I had paid around close to if not more10.0000 in CARE CREDIT for dental and to receive this type of customer service really opened my eyes up

I would give it zero stars if that were an option. They prey on the desperate. I used care credit to pay a vet bill for my pet's end of life care. The monthly interest fee is double my monthly minimum payment, so the payment increases by $30 each month with no way out. Avoid them at all costs.

Worst customer service, use anything else if you can.

Terrible customer service. If I were you guys I would be leery of these people try to get you a line of credit from another company no matter what don't settle for this one. They must do better. Try to get a statement sent talk to three different people I could not get it sent through an email, if I were someone else and I'm sure you all know what I'm talking about they would have done it. Keep telling me sorry recording me like this is going to make a difference no one was helpful explain to her I did not receive the last statement. I wanna know why this was not the first time I have called this company but steel kept saying sorry she couldn't send it trying to save face she didn't want to send it , so if I were you do not get a care credit card and never JUST go to another company get you a better option interest rates are too high and poor customer service And you better pay it off before the promotional period ends. They would not give you any extended time they did not care they do not want to help please go to another company and not care credit symphony, bank, terrible service.

Hello All, I use to think Care Credit/Synchrony Bank was one of the best credit card companies out there. I am writing to let everyone know how incompetent, unprofessional, rude, and outright disrespectful this company is. Since Aug of last year (2022). I have been put on hold for excessively extended periods of countless times w/o being checked on. I have been hung up on, given incorrect information, been harassed by collections and you name it, by Care Credit. I have been going back and forth with Care Credit on the same issue that is still not resolved to this day (Feb 1, 2023). Aug of 2022 I was upgraded to the Care Credit MasterCard, which was an awesome way to show their appreciation for my being a good and loyal customer. They automatically closed the old card and sent me the new card. They did a balance transfer from the old card onto the new card, and I thought everything was fine. A couple of months later, I started getting collection calls, so I called the customer service (or lack thereof) number. I attempted to find out why that closed card was showing a debt. For 5 months now I have been told that I made a purchase on the old card and I know for a fact I did NOT! They could never tell me the name of the merchant or any detail of the purchase other than the amount. I have talked to countless reps and managers, having to explain the whole ordeal to each person with multiple transfers for 5 months now. I have put in several dispute claims. When I would call to follow up with the claim, it was never put in, time and time again. I have recently come to find out that it wasn't a purchase that was made, but a mistake made by one of the incompetent CSRs. This issue has still not been resolved and I am told it will take up to 30 more days for them to respond. This is absolutely unacceptable and no one seems to care about resolving my issue. One of which could have been resolved or not even happened 5 months ago, if they had competent workers. No one has contacted me to apologize or follow up to let me know what is going on with my case. No one has addressed my many complaints about the multiple reps and managers that I have had to endure for 5 months. They should really be ashamed of themselves!

okay, I wanna say, this saved my cat's life, and my finances. Just pay the promotional period in time, and no interest. If you miss it, even if there's only 40 dollars left, you have to pay the ENTIRE interest, not just for the 40 bucks. It's very confusing their terms, but call the customer service, ask, ask ask ask ask. Also, don't do the min payment. Do the min payment, but do it 2 times a month ( i.e. pay a part of it 2x a month from your check). This card has helped me get my credit a lil higher too. Also if this is an emergancy, and you do it online, before going. MAKE SURE YOU DO IT THAT DAY. when your instantly approved, you have to use that card in the first 24 hours for that procedure, until the phyiscal card comes in. If you buy anything less then 200, you have 25 days to pay it back with no interest. Read the terms people. yes, this is shady, but it's all laid out there and they don't hide things if you're upfront. You can use this interest free. I've had no issues yet. Can I edit this if it turns out my experience changes in the future? but for now, I will be the only one giving it a 4 on here, because they get a bad wrap. They are no a payday loan, far better then that. You can use it anywhere for medicine, hospital emergances, I thinks some other things too, like food, there's a whole list. It truly is an "emergancy only" card, so use it as such. AND PAY THAT BALANCE ASAP!!!! Also, call customer service when you sign up, ask them all the questions you can think of to avoid interest. The site makes it seem like it's a "no interest card" to some people. I looked at them 10 years ago, I saw their terms, I was like "nope!", but they have greatly improved since them. Hint: Don't use Autopay. Schedule the payments. When you pay, schedule the one to automatically do it next pay period. Don't autopay, things can change. For example, I have 12 months to pay 500. My min payment is 30. I'll never pay it off then, so I do a 50 dollar payment every paycheck, I should avoid interest this way with plenty of time.

This is the absolute WORST financial institute I've ever encountered!! Thought it was a great option to use when my dentist office recommended it and have made timely monthly payments 3x what is required, so imagine how shocked I was when I learned that my balance was higher than my limit and the amount that I had charged because I missed a promotional on the interest??? What?! Because my payments are set on auto-pay, I rarely look at this account so when I discovered that interest of $564 was charged to my account and caused it to go OVER the limit, I was furious!! DO NOT USE CARE CREDIT - IT IS A RIP-OFF!!! Any other loan company would incorporate interest rates, not hit you up all at once for them. I will NEVER use this place again.