Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I found your website very confusing to navigate and could not understand if it is even possible to try it without buying a membership. I managed to buy a membership, essentially on accident, and customer service says I am locked in for a year. I was desperate to find a sitter, but ended up using the old fashion way to get one. I will no be paying for a membership for a year to a program I do not know how to use.
Response from Care.comMay 19, 2015
Hi Claire, thanks for sharing your feedback with us. We are sorry you found the website confusing and difficult to navigate. We would love to look into your membership further. Can you please send us an e-mail at: [email protected] and we can review your account. We look forward to hearing from you!
SU
Sue
housekeeping
Excellent people! Highly recommend I have met two ladies... For interview...will decide on which one soon!
Response from Care.comMay 19, 2015
Hi Sue, that's great you met 2 great potential housekeepers! We are sure you will be happy with either one! Best of luck during the interview process!
KE
Kelly
Occasional babysitting services
I am finding it difficult to find a provider that will occasionally watch my toddler, mostly for appointments and an occasional date night. Also, the hourly prices that are being charged are insane! Twenty to thirty dollars per hour just to babysit one 3 year old is unheard of and we frankly find it to be greedy and your providers trying to take advantage. My husband and I are pleased that we only purchased one month with your company and would not recommend you to others.
Response from Care.comMay 19, 2015
Hi Kelly, thanks for sharing your experience with us. We are sorry to hear that you have had difficulty finding an occasional caregiver. Hourly rates do vary based on the individual provider and you are able to search within a range that your family is comfortable with. Have you tried posting a job? In the job posting, you can also specify the rate you are offering. Feel free to reach out to us at [email protected] if you have any other questions we can help with. Thanks!
MA
Martha
Laundry Care
I hired one of the first four applicants that contracted me. Lupe arrived on time, very professional and did an amazing job on my ironing. My clothes look like they came from the dry cleaners. It took Lupe about one-third of the time it would have taken me. I would highly recommend Care.Com to everyone whose needs assistance around the house.
Response from Care.comMay 19, 2015
Hi Martha, thanks for sharing with us! We are glad you had a great experience with Lupe and appreciate the recommendation!
DI
Diana
Response was far better than I expected.
Interviewed some wonderful candidates before settling on one. It was a hard decision. I would use Care.com again and highly recommend the site.
Response from Care.comMay 19, 2015
Hi Diana, that's wonderful to hear! We are so happy you were able to find the perfect fit for your family! Thanks for sharing with us!
MI
Michele
Limited ref
I did get some good candidates but then rec'd an email stating that my "number of referrals was met". I paid for a month but seems like I only got 3 days of use??
Response from Care.comMay 19, 2015
Hi Michele, we are happy to hear that you were able to get in contact with some good candidates. There are different features to different subscriptions and we would love to look into this further for you. Can you please e-mail us at [email protected] and we can review your membership status with you. Thanks in advance!
FR
Francesca
Found a great caregiver in a matter of days!
With Care.com I joined and posted my job and got lots of emails right away from qualified candidates. I was able to hire a great candidate within a few days. It might depend on your geographical region how many qualified candidates there are, but Care.com made it easy to connect with caregivers in my area.
Response from Care.comMay 18, 2015
Thanks Francesca! We are so happy to hear you were able to find a great caregiver so quickly! We wish you and your caregiver the best of luck!
NA
Nathan
Very frustrating website and pushy marketing; the only upside is the size of the network.
I've had various family members and friends say they used Care.com to find nannies, so we assumed it would be good and started working with them. It's been a very frustrating experience, but I can't quite convince myself to quit because we are getting lots of applicants. Other than "it works" there's not much good I have to say about it.
Issues include:
- The messaging system is unbearable. The delete link doesn't work (from an individual message). The text field for writing messages is tiny. There's no way to "hide" an email except deleting it, at which point it is irrevocably gone forever. Email conversations with the same person get split across multiple items in the inbox. If you get a reply after deleting a message, there is no context for the message. It sends inbound messages to my personal email, so I have a record of those, but the ones I sent are missing, even from the "Sent" folder, because you can't just delete the ones you received (you are forced to delete the whole conversation). It's also a bit ironic that the candidate UI includes their rate of response for messages - I'm pretty sure low rates have more to do with the messaging UI, than with candidates.
- The up-front price is pretty high, with a strong push to buy more than you're sure you're going to need, followed by immediate upsells before you even need it (i.e. background checks), which later prove to be extremely confusing to use, and maybe there's yet another higher-tier of background checks that they haven't even tried to upsell to me. It sounds like they also charge the nannies to search/apply, so they're taking money from both ends. And the constant pressure to buy into their auto-pay service makes me not want to sign up for it just because they won't shut up about it.
- I created a job post, edited it very carefully (with no advice anywhere on their site about what a potential nanny might want to hear), and discovered the next morning that their moderators (presumably) had edited the post such that significant important details (like the expected work schedule) were totally missing. I had no notice that they did so, until applicants were asking me what the schedule was (and I was assuming that they were dumb and didn't read the post). Unacceptable.
- The site performance is slow - reliably so. And it doesn't seem to handle me having multiple tabs open at once - the inbox gets confused about which message I'm looking at, and sometimes it makes one or another tab log in again.
- The categorization of candidates into Favorites and Maybes is something I wanted to do even when I was just searching on my own, but it's pretty thoroughly hidden in that UI. Then once it moves to the fore during the "nanny applies to the job" workflow, it sometimes displays Maybes as half-hearts, and sometimes as full-hearts, making it entirely unusable.
- I tried the mobile app and it's quite responsive - how is that possible when the website is so slow? But it uses tons of screen real-estate for feel-good pictures that don't help me do what I'm trying to do. And it's really hard to keep track of which candidates are favorites and which messages are handled, so I eventually gave up and went back to the website.
- The website navigation is awful. Now that I'm fully in "job posted" mode, I don't need to see banners explaining the process, or links for other types of jobs I could post, or banners prompting me to start new searches. What I need (and are missing) are links to Favorites, Maybes, and Inbox.
- The Inbox needs to just be "all mail" and be one line per candidate, and group the lines by favorites / maybes / new / declined (and I'm sure there are others). There should be no such thing as "delete" - just "hide".
I'm pretty sure there's more, but that's all I remember.
Care.com team - I'm a software product manager; I know you can do better than this. I assume you have a record of who posted this; if so, please feel free to contact me to discuss any of it further.
Response from Care.comMay 20, 2015
Hi Nathan,
First I would like to say, thank you very much for detailing your experience. Your feedback is extremely important to us and I will absolutely make sure our Product Development team is aware of your experience. With that said, we are thrilled to hear "it's working" and you are receiving responses to your applications. I will be happy to address your concerns where I can.
1) Deleting email messages is somewhat of a new feature and I appreciate your feedback about your inability to delete a message from the individual message. You can however, delete messages by going to your inbox and deleting the message from there. When sending a message, you are able to expand the text box by clicking and dragging the bottom right hand corner. In regards, to hiding a message, that is an excellent point and idea and I will share this with our team. Yes, you are correct, once a message has been deleted we are unable to restore the message however, we do have access to deleted messages. If you accidentally delete a message just let us know and we will be happy to send that information to you. Please note that all successfully sent messages will appear in your sent folder of your Care.com account. If it's not there then that would indicate that the message has not been sent. Lastly, a caregiver's response rating is based on all of their responses to incoming messages. If they receive a message that does not necessarily require a response unfortunately, our system still calculates those messages into their rating.
2) We do offer promotional codes to help defray the cost of a membership and we also offer 3 different membership packages with different pricing options. The longer term memberships are significantly less, and are billed upfront. Since this is a subscription service memberships do renew automatically. You can cancel at anytime by downgrading your account or by letting us know and we will be happy to take care of that for you! We also offer different levels of background checks and detailed information about these checks can be found in our Safety Center. If you have specific questions about these checks you can always email or call us anytime for assistance. Please be advised that caregivers are not required to pay in order to search for and apply to jobs however, we do offer a Premium Membership that they can take advantage of, but again it's not required.
3) When writing a job post, we do review all posts and will remove only personal information such as school names, last names, street names, etc. Scheduling information would not be removed. I apologize if you had trouble with this and again, if you did experience issues with getting your job approved correctly were are here to help and you can call, email us or even message us on Facebook anytime for help. Additionally, we do have many helpful articles on our site and they can be found under the "Advice" tab. One of the articles available is 6 tips for writing a babysitter job description: https://www.care.com/a/6-tips-for-writing-a-babysitter-job-description-1208060247
4) I apologize if you experienced a slow site performance. We have not received any reports about this however, we will look into this for you. Please note that some internet browsers do work better than others and I would encourage you to change browsers and try using Firefox or Google Chrome, as we have found that Internet Explorer doesn't function as well with our site as the others do. If you continue to have trouble please don't hesitate to contact us. We are always here and happy to help anytime.
5) When searching for caregivers you can mark potential candidates as favorites by clicking the heart. You can then see all of your favorites, maybes, recently viewed, etc. by either clicking on the "My Caregivers" link located on the left panel of your screen, or by clicking the green "My Care.com" tab located on the top left side or your screen and select "My Caregivers". From there you will have the ability to see all of your caregivers and change them from "Favorites" to "Maybe's" and visa versa.
6) Again, we have not received any reports about our site performance being slow, but we will continue to look into this for you. The mobile app and full site are different and the mobile app does not house all of the feature as our full site, but I thank you for sharing your experience and feedback. We are always trying to improve our mobile app and will look into these issues for you.
7) We promote these other features on our site so you are aware that they are available for you. Unfortunately, this is not something that can be changed and I appreciate your feedback about this. All of the links you are looking for can be located on the left panel of your screen or by clicking the green "My Care.com" tab located in the top left corner of the page.
8) These are all wonderful suggestions for the "Inbox" and again, I will share these ideas with our team for further review. We do take our members feedback very seriously and always try to incorporate our members ideas into our site whenever possible. Please feel free to email us at [email protected] so we can further assist in resolving some of these issues.
