Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

6,298 approved reviews, newest moderated first

Josh F.
Nov 19, 2015
Get work
It a great website
Response from Care.comNov 20, 2015
Thanks for the great feedback Josh, we greatly appreciate it!
Michel G.
Nov 19, 2015
Never, ever found a job here
I really don't think I will registered with you again couldn't even find a small job! Very bad experience here!
Response from Care.comNov 20, 2015
Hi Michel, we're sorry to hear that you had a bad experience and weren't able to find a job. If you do decide to give us a try again in the future, we would love to help in any way we can, just reach out to our Member Care team and let us know what you need :)
Mike
Nov 18, 2015
Excellent website, found many awesome sitters via Care.com!
Haven't been disappointed yet! Great job!!! Aloha
Response from Care.comNov 20, 2015
Aloha Mike! Thanks for the great review, we're happy you weer able to find many awesome sitters!
Sherry
Nov 15, 2015
Not trustworthy caregivers
I had good experiences with Care.com until recently. A caregiver I actually hired had given a false name to list on Care.com so when a background check was done nothing showed up. In fact, the real name was discovered and I found, just by googling her, she was charged with felonies, had IRS problems, and had many mental and emotional health issues. I am canceling my subscription with Care.com. I was frustrated to learn that Care.com does absolutely no checking on list members except to "verify their name" - clearly unacceptably in this instance.
Response from Care.comNov 16, 2015
Hi Sherry, The safety and security of our members is top priority and we take these matters extremely seriously. Can you please reach out to us via [email protected] or by calling our toll free number at (877) 227-3115 between the hours of 10am-6pm EST, Monday through Friday so we can document your experience and report this to our Safety Team. Thank you and we look forward to hearing from you.
Carl
Nov 15, 2015
I have had success using care.com
I have found good caregivers in a short period of time. I also received information on long term care almost instantly. Thank you for the help!
Response from Care.comNov 16, 2015
You're very welcome Carl! It's wonderful to hear that you've been able to find caregivers very quickly through Care.com and that you received information about long term care. If you have any further questions please don't hesitate to reach out to us anytime. We are always here and happy to help!
Roxanne
Nov 15, 2015
Disappointed
I picked ONE month subscription and didn't realize it was going to AUTOMATICALLY charge me every month. 3 months later and $120, I realized it. I never even hired anyone through this company because no one met my families needs. I am not upset that I didn't find anyone through care.com but I am upset that the company didn't send out a "your one month subscription is up" type of email to let me know I needed to renew or cancel. I feel cheated out of my money. Very disappointed.
Response from Care.comNov 16, 2015
Thank you Roxanne, for reaching out and sharing your feedback. We are truly sorry that you were not aware of our automatic renewal feature and that you were not able to find a caregiver to fit your needs. All memberships do renew automatically until canceled and this was stated for you when you upgraded your account. That being said, I have noted your suggestion and will share this with the product development team. If you need further assistance canceling your membership please let us know via [email protected].
Korin
Nov 14, 2015
Okay for a while
Helpful contacts. Don't waste your money on background check because few people will respond with a yes for that approval. I found on great fit for my son and I, so for that I am great fun for a life contact. Definitely needed to filter the responses. Over all it was a helpful service in the beginning then became a costly waste of money. uts over all to expensive in the long run and for that I would recommend others else where.
Response from Care.comNov 16, 2015
Hi Korin, We appreciate your feedback regarding the background check requests and membership fees. However, we are so thrilled to hear that you were able to find a caregiver using Care.com! With that said, if caregivers do not respond or approve the background check request we would then urge you to move on to the next caregiver on your list. Thank you again for sharing your experience and we wish you all the best.
Peggy
Nov 14, 2015
Works for me!
I used Care.com when I was preparing for a cervical fusion surgery and needed care for my cat and disabled partner while I was in the hospital and then when I was recuperating. I was matched with 3 people, 2 of whom I contacted. I interviewed and hired one woman, Kelly, who has been my angel during this stressful time, and have one person as a back-up.
Response from Care.comNov 16, 2015
Hi Peggy! We're so happy to hear that you were able to connect with 2 reliable caregivers, and they were able to provide the care that you were looking for before and after your surgery. We wish you a speedy recovery and appreciate you taking the time to share. Thank you!

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Excellent website, found many awesome sitters via Care.com!

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Disappointed

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About these reviews

More in Kids & Family

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Never, ever found a job here

Excellent website, found many awesome sitters via Care.com!

Not trustworthy caregivers

I have had success using care.com

Disappointed

Okay for a while

Works for me!