Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

6,298 approved reviews, newest moderated first

kelly
Jun 12, 2026
SCAMMED ME OUT OF $127.07 ,REQUESTING A…
SCAMMED ME OUT OF $127.07 ,REQUESTING A FULL REFUND, I was under the assumption I was being billed monthly of $9.99 not for the whole freaking year.. what a joke
Response from Care.comJun 16, 2026
Thank you for providing your information. We will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected] or at 888-498-1821. Please include Reference Number REV-027067 when you contact us. Thank you!
Elpidio L.
Jun 11, 2026
She was very motivated and concentrated…
She was very motivated and concentrated on her job, so easy to talk to and I am very happy to select her to help me clean my Condo
Response from Care.comJun 11, 2026
We are really happy to hear that you found a great housecleaner! We appreciate you letting us know!
Vijay
Jun 11, 2026
Loved it!
It was very easy selecting a nanny through care.com. It was a seamless experience going through the list and shortlisting.
Response from Care.comJun 11, 2026
We're so thrilled that you had a good experience! We love seeing this!
Nikhil A.
Jun 11, 2026
Care.com should be scam.com for trying to scam me.
Signed up with the hopes of getting a babysitter, but there were none available. During signup the website forced me to pay money for screening etc around $70. I cancelled subscription and they still keep charging me $49.99 every month and I have to email them every month for refund. They are just taking chance if people dont notice then they can make money. At this point they should call themself scam.com for scamming me. I give them negative stars if there is an option
Response from Care.comJun 12, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027064 when you contact us. Thank you!
Meghan
Jun 11, 2026
Easy to use to find local childcare for…
Easy to use to find local childcare for specific needs..I appreciate that each caregiver is background checked through care.com. I would recommend this service.
Response from Care.comJun 12, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Nicolene K.
Jun 10, 2026
They helped me getting new clients.
They helped me getting new clients.
Response from Care.comJun 12, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
SC
Jun 10, 2026
Video interview feature was helpful
This platform was helpful because it has a video interview feature, which allowed us to easily schedule interviews with tutor candidates.
Response from Care.comJun 12, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Marine
Jun 10, 2026
👍👍👍👍
👍👍👍👍👍👍👍👍👍👍
Response from Care.comJun 12, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!

Care.comReviews of care.com

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Care.com reviews

SCAMMED ME OUT OF $127.07 ,REQUESTING A…

She was very motivated and concentrated…

Loved it!

Care.com should be scam.com for trying to scam me.

Easy to use to find local childcare for…

They helped me getting new clients.

Video interview feature was helpful

👍👍👍👍

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

SCAMMED ME OUT OF $127.07 ,REQUESTING A…

She was very motivated and concentrated…

Loved it!

Care.com should be scam.com for trying to scam me.

Easy to use to find local childcare for…

They helped me getting new clients.

Video interview feature was helpful

👍👍👍👍