Mette M.
De trækker stadig penge
Jeg opsagde mit abonnement for tre måneder siden og de trækker stadig penge - endda for et premium abonnement, som jeg aldrig har tilmeldt mig. Nu spærrer jeg mit kort, da jeg ikke kan komme i kontakt med dem.

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Mette M.
Jeg opsagde mit abonnement for tre måneder siden og de trækker stadig penge - endda for et premium abonnement, som jeg aldrig har tilmeldt mig. Nu spærrer jeg mit kort, da jeg ikke kan komme i kontakt med dem.
Tiffany B.
They should get no stars they give false leads to paid membership companies they steal your money in don't do anything they speak so highly of doing they should be shut down very disrespectful non professional I don't care attitude I ever seen very distasteful.
Response from Care.comMay 6, 2020
Sorry you feel this way, Tiffany. Feel free to email us at [email protected] or message us on Facebook or Twitter for any concerns you may have. We appreciate your feedback and I'll pass this along on your behalf.
Chet C.
The website is absolute waste. If you don’t pay money to upgrade you will not be allowed to see messages from responders. How would I trust as a first time customer. Absolutely waste
Response from Care.comMay 6, 2020
Thanks for your feedback, Chet. We only require one party be a paying member in order to communicate, this means you are able to reply to applicants that are Premium members, even with you free account. Feel free to send us an email at [email protected] or message us on Facebook or Twitter, we'll be happy to provide you with a valid promo code in case you decide to upgrade.
Justin G.
I have tried to cancel 3 times now and they keep charging me each month. Each time I call it is supposedly resolved, then sure enough, I get billed again the following month. Such a scam!!!
Response from Care.comMay 6, 2020
We're so sorry this happened, Justin. Please email us at [email protected] or message us on Facebook or Twitter so we could look into this for you ASAP!
A M.
They charged my account three times in a row and are refusing to refund me. Horrible customer service. Will never use them again and will file a report. Do not trust!
Response from Care.comMay 6, 2020
Sorry to hear this. Please email us at [email protected] or message us on Facebook or Twitter so we could look into this for you.
Chris
I fell for their standard ruse of encouraging you to sign up for a single month, only to be billed monthly for several months until I realised. Poor business practices, irrespective of what they state in their T&Cs.
Response from Care.comMay 6, 2020
Thanks for your feedback, Chris. As stated in our Terms of Use and twice on the upgrade page when you had initially signed up, all of our subscriptions automatically renew until cancelled. This is a setting you can edit at any point after upgrading in your Account & Settings page by selecting the Downgrade option. We apologize if you misunderstood our billing policies, but do hope you were able to find the care you were looking for! Best wishes!
Sierra K.
This website is a scam. Do not give them your information.
Response from Care.comMay 6, 2020
Sorry you feel this way, Sierra. We have many members that have found jobs or caregivers for their family. Please visit the Safety Center on our site to learn more on what we do and how we keep our members safe. https://www.care.com/safety-center
Makayla S.
WORST EXPERIENCE I was looking for nanny work and went onto this website to look for open positions. I applied to a compatible family and soon got a response. I was so excited! Come to find out I had to upgrade my account just to read the message and it stated the position was closed. When I upgraded I chose the one month option, and they charged me a second month which caused me to overdraft since I was not expecting the charge. They didnt even have any new jobs in my area that I applied to the whole 2 months I paid for this scam. The most frustrating thing is when you trust a company with your banking information and they STEAL from you, this is a crime in my eyes.
Response from Care.comMay 6, 2020
We're so sorry you feel this way, Makayla. All of our subscriptions auto renew until set to cancel and this is clearly outlined at the time of purchase before selecting a subscription. Please send us an email at [email protected] or message us on Facebook or Twitter and we'll be happy to review your refund eligibility. Thanks for your feedback.