Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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No Public N.
Great app for professional caregivers! I appreciate an app where people can find my caregiving profile and experience with references built in.
Response from Care.comJun 25, 2026
Thank you for this great review! We're really happy to hear that you are enjoying the app!
Smith
I’m able to find seniors in my area who need support, and some members communicate clearly about the next steps in the hiring process. But others will tell me I’m hired, only for me to find out on the start day that they chose someone else. Sometimes they stop communicating altogether and never follow up with the details I need before the day I’m supposed to begin working.
Response from Care.comJun 25, 2026
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Erica
You'll go in circles trying to cancel. Meanwhile, they'll keep charging you. Also, the cleaner I hired stole my loose change.
Response from Care.comJun 26, 2026
Thank you for taking the time to share your feedback, Erica. We are sincerely sorry to hear about your experience. We take allegations of theft incredibly seriously and want to investigate the situation with immediately, as well as help you successfully cancel your subscription. Please contact us via Help Center and include a reference number REV-027118 so we can prioritize your ticket. Thank you in advance for your cooperation.
Miller M.
This review is for Linda Carter of Jacksonville, Florida. Linda was the caregiver for my college fraternity brother over the past 3 months after suffering from a virus that went to his brain. He was in the hospital and then 2 different rehab facilities before finally being able to return home. I witnessed true care from someone who I believe was sent by God to help my friend pull through this chapter which was life threatening. She was patient, kind, thoughtful and extremely professional in her knowledge of caregiving. I would HIGHLY recommend Linda Carter after witnessing her skills over the past several months.
Response from Care.comJun 23, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Cara O.
I have used the service in the past and got one of two jobs. Now I haven’t gotten any responses after paying for upgrades and background checks. I asked for a refund. They said they don’t do that. I will not be using the service again.
Response from Care.comJun 22, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027116 when you contact us. Thank you!
N G.
Easy to connect with those seeking care.
Response from Care.comJun 22, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Erica L.
We have used two different sitters for my son and both were great and went above and beyond
Response from Care.comJun 22, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Catherine S.
App is user friendly, clear and filters are really good
Response from Care.comJun 22, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
