Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Molly M.
Care.com is a website that is suppose to be helpful for busy parents; however their membership polices are not friendly to that population. You can't actually talk to anyone and all the chat tells you is what is already on their site. Such a cold way to treat customers. I will absolutely never refer anyone to this over priced site.
EV
Care.com is scam and gets access to your bank details to charge you for the service and package that one does not require. I subscribed for 1 month £29 package (alongside I could choose from £54 3 m ok th package and £108 1 year package ), so what they did was to charge me on the ongoing basis for the service each month £29 for more than a year. They referred to the Terms and Conditions later , insisting that I signed it and should have been aware that I have them right to charge me until I cancel. That is misleading the customers and allows them to get fees without users knowing what they subscribe to. Their customer service is rude and only calls to point at a small font T&C which they think covers their fraudulent and misleading sale.
Andrew B.
2 emails sent via their email and left 3 message voicemail not one has called me back. They continue to change me $39 monthly and billing and my email doesn’t work. They don’t seem to care. Plus most people won’t even respond when you sign up to let you know if they can help or not. This comp at should change their name to DONTCARE.com
Anna E.
Do not use care.com. They say you’re signing up for one month and you pay for that period but then they start auto billing you every month after without asking or advising CLEARLY they will do this. They have not signed up to an ombudsman and so you cannot pursue them through this route. They have no complaints policy and refuse to refund you no matter what. DO NOT GET CAUGHT IN THIS SCAM AND POST TO ALL LOCAL SOCIAL MEDIA GROUPS. My only mistake was not checking my bank account throughly- the reason being the very same reason I sought help from this website in the first place... because I am over run with childcare duties and working full time and barely have time to double check everything. They take advantage of the very audience they are there to serve.
Rachel S.
This company is the WORST!!!I signed up for an account when our 91 yo aunt moved in, as we needed care givers while my husband and I were working. We had 2 people actually show up one worked for 3 days before never coming back the other worked 2 hours and no called no showed for her next shift. So we canceled our membership which is a pain to do. Fast forward 6 months later and we noticed we had been charged. I reached out assuming it was a mistake. No they said I must not have completed the cancelation process and they will not refund the my money. Even though we haven't so much as logged on in 5 months.
Alicia G.
I was previously a caregiver. Took a year off to start a family and signed back in to look for a caregiver. I pay the fee which was on my caregiver page, when I realized I needed to sign up on a completely different page for families, I couldn't sign up due to multiple accounts. As they were fixing the problem I found local help so I simply asked for a refund I was charged on the wrong account. They refused even though it was a mistake caught right away. I tried for over a month to explain the mistake to no avail.
Barebone Revival Arbonne I.
WORST BUSINESS DO NOT SIGN UP COMPLETE SCAM! They will not refund you no matter what - they have some of the worst customer service teams I have ever seen. I wasted $150 on this scam. We barely make ends meet as is - I couldn't find a sitter so we agreed to this service ten minutes after signing we realized that the service would not work for us. So I reached out asked for a refund - came here and then still nothing. DON'T BE LIKE ME! THIS BUSINESS NEEDS TO BE SHUT DOWN.
Linda F.
DISHONEST WITH NO CUSTOMER SERIVCE! I'm an employer that explored using care.com to seek new employees. Beware if this is your intent! My thought was to use them for one month to try the service out. I gave the necessary info to them over the phone, with no knowledge that they were "upgrading" an account for me. They have been auto billing me 160+ a month for over a year! I had no idea since I do NO business with them, nor receive any statements letting me know that they are auto withdrawing from my account. I didn't even use them for the one month that I paid them for. Good luck speaking to a human being with this company either. They did NOTHING to compensate me.
