Care.comReviews of care.com

I joined at the basic level in 2015. After 6 months I stopped my membership. Fast forward to 2021 when I receive a $50 charge on my credit card from Care.com. I go on the site and spend hours trying to find out how to contact someone. I get on chat and it says I am #13 in line, after 5 minutes, I am #14 in line. During the next 30 minutes I go back and forth between 14th in line to 11th in line and in between. I eventually find an email option. I email that they have made a mistake. 3 emails later they are refusing to refund the $50 and claiming I have been a premium member for 6 years. They claim they have emailed me before, but I have never received any emails. Reported to FTC and BBB and my credit card company.

Would give zero stars if that was an option! Paid in good faith to try to find a nanny - most of the people I wanted to speak to in person either didn’t reply, or didn’t attend interview the one person who did then changed her mind after I turned down another applicant from another site! Be warned you get put in auto renew and it’s a pain to cancel. So will end up paying for more then you use and as the operators of this site are greedy won’t refund you the money- I won’t mind if they had decent reliable applicant but they don’t and have the nerve to change more than the other sites - waste of time and money.

Care.com has a broken button when trying to submit cancellation of a paid subscription. This generally leads to customers forgetting to cancel by leaving the page, as they are unable to follow through with the cancellation on the spot. When contacting Care.com, I was told they have a strict, no-refund policy - despite the glitch. Literally one day too late in actually successfully cancelling my subscription, and I am told I have to eat the (overly expensive anyway) $40 monthly fee. This is suspicious, and predatory behavior on customers.

I’ve hired multiple people through care over 15 years however the last 6 months there is only a handful of applicants to chose from there is virtually no support to speak of from care to inquire no communication path no way to contact them anymore or make inquiries or assist in any way whatsoever. You get the idea. They post expired profiles, take your money and then you realize there is virtually no applicants to choose from. Just a waste of money and scam worthy. The new CEO should be ashamed at not disclosing to new employers, long time employers through the service that he has very limited applicants before taking their money.

Oplichterij met nieuw verdienmodel! Wij zochten een oppas voor onze hond, er staan heel wat ‘hondenoppassers’ op deze site met leuke foto’s en verhalen. Dus bericht gemaakt met hondenoppas gezocht en info verstrekt. €28,- betaald voor één maand. Heel wat berichtjes gestuurd. Geen enkele reactie. Één persoon heeft uiteindelijk gereageerd, na oppas afspraak te hebben gemaakt werd deze door iemand anders geannuleerd. Ik vond het erg vreemd. Krijg nu geen reactie meer op mijn berichten van deze persoon. Premiumaccount had ik al teruggebracht naar basisaccount anders blijf je maandelijks een vast bedrag betalen voor helemaal niets .....

Awfull. collecting personal information.

1 ster is teveel! Waardeloos. Geen contact te krijgen met welke hulpverlener ook. Oplichting, niet mee in zee gaan!!!!

Terrible service. And they will trick you into being auto charged and will not refund you. I wish I could give a review on the actual site. I wish that there was a person (manager) I could speak with. But nope. Will make sure to tell everyone I can to never use them!!!!