Care.comReviews of care.com

Response from Care.comMay 28, 2022

Hi Cari, Thank you for your feedback. Safety is our top priority at Care.com. Care.com conducts enhanced screening on all caregivers, which includes a background check called CareCheck. All caregivers are required to complete CareCheck to join our platform. We collect your legal name, permanent address, birth date, and Social Security Number so that our background check vendor, Sterling Talent Solutions, can run your CareCheck.  A CareCheck includes:      Social Security Number trace      National Sex Offender Public Website search      Multi-jurisdictional criminal database search      Federal and county criminal records search  When your CareCheck is complete, your profile will display a CareCheck badge with the date that the last CareCheck was run. A CareCheck will be required to rerun annually for caregivers who remain active on the Care.com platform.

Response from Care.comMay 30, 2022

Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our platform. We can assure you that we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003163 in your response. We would be happy to help. Thank you.

Response from Care.comMay 28, 2022

Hi Kaitlyn, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-003160 when you message. Deleting and reinstalling the latest version of the app may also be helpful or clearing the cookies and history on your browser.

Response from Care.comMay 26, 2022

Hi Michelle, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-003128 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

Response from Care.comMay 26, 2022

Hi Tony! Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003110 when you message.

Response from Care.comMay 25, 2022

Hello Inna, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-003092 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

Response from Care.comMay 25, 2022

Hello Mary Jo, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-003068.

Response from Care.comMay 25, 2022

Hello Jeff, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003066 in your response.