Care.comReviews of care.com

*Buyer Beware!* My husband and I decided to purchase a 1-month subscription to Care.com to help us in our childcare search. After using the website for a couple of days, we ended up finding what we needed elsewhere and never logged in again. Upon reviewing our credit card statement yesterday, we found out that Care.com had charged our credit card for 8 subsequent months (for a total of $373.68) without us knowing. I'll be the 1st to admit that we should have caught this earlier (shame on me for not looking at my statement closer), however, it's clear that Care.com has a predatory billing strategy where they auto-subscribe you for another 1-month membership after the initial month expires, with no emails or anything to give the user a heads-up that they've been re-enrolled for another month. If I wanted to be charged for 9 months, I would have signed up for a 9-month subscription. We called Care.com to discuss the matter yesterday, but they simply revert to the 'it's in the fine print' explanation and tell you they have a "no refund policy". The person I spoke with on the phone yesterday even chuckled when I asked if I could speak with someone else and said his managers would tell me the exact same thing. In our eyes, it's shameful to have this billing practice, especially given the fact that most subscribers are new parents that are desperate for help and financially stretched as it is. The only thing Care.com told me they would do is take me off of a premium membership and not charge my credit card again for the next month. If you're looking for childcare, I suggest looking elsewhere -- Care.com clearly does anything to increase their bottom line, even at the expense of new (and unsuspecting) parents.

I don’t get the point of paying extra to send messages to potential clients. Paying more money than you will probably earn in the job to the site that’s supposed to help you find a job? Absolutely bonkers. Waste of time.

I cancelled my account before the end of the trial but they billed $49 on my credit card. I tried to open a support ticket but they closed it without my consent.

Update: the dispute I filed against care.com has been finalized, and my bank has now permanently re-credited the $143 that care.com wrongly refused to refund. Please make sure to involve your bank, since you will not convince this company to do the right thing. My two cents: avoid dealing with this company, but if you do, and they charge your card because you didn’t realize your subscription renews every few months, consider filing a dispute with your bank. That’s what I just did. Here’s my story: on Saturday, June 4, care.com charged me out of the blue—$143. No warning notification telling me my subscription would be automatically renew or to expect a charge, no receipt sent or even issued. I haven’t used the site in months. I called the same day to ask for a refund and cancellation of my subscription, but they were closed until today, Monday, June 6. So, I called and was told they could not process the refund, because I had missed the window to make the request. I asked to speak with a supervisor and was told no supervisor was available but someone would call me back in 2 business days. I asked to speak with whoever the representative was reporting to that day, was placed on hold for five minutes, when the call was mysteriously dropped. I received an email from the same representative saying sorry, no supervisor available, and no refund either, but it had been a pleasure chatting with me. Thankfully my bank is not amused either and has filed a dispute on my behalf. Banks view this as bad behavior and will go to bat for you. But try to get a record of your timely request for a refund and care.com’s refusal in writing to share with your bank’s dispute’s department. Good luck! 🍀 Follow-up: in response to care.com's reply (see below), I contacted the company as directed, provided the reference number given below, and was told again that a supervisor would be reaching out within 2-3 business days. No supervisor ever reached out.

AVOID! This site takes your money but all of the people listed have reviews that are four, five and six years old - and usually only one review. There is no contact number for care.com and they do not answer emails. They tell you to contact them via Facebook Messenger but they then direct you to an email address (which they don't reply from). Complete scam site that I and many others have reported.

We were incredibly mislead on services offered. We initially signed up looking for staff and were under the impression that the membership we signed up for was meant to find staff. Instead, we were given a page for people to seek care. We have a waitlist, we do NOT need help finding families to offer care to. When we discovered the mistake, this company was unwilling to refund our money or reallocate it to fit our needs. We let it go. After discovering this and still having staffing issues, we decided to take a look at what it would cost to get the staffing membership. We didnt consent or choose a payment package yet they are STILL charging us. We are taking it to the bank to dispute and hopefully get our money back. We will take it as far as needed to get our money back since it was an unauthorized charge! DO NOT PUT ANY PAYMENT INFO IN!!!! THEY WILL STEAL YOUR MONEY WITHOUT CONSENT!!!!!!

IT IS HORRIBLE, you get a lot of jobs and get no response. And doing premium makes no difference. ITS A SCAM!!!

Terrible company. No one responds because of their format. Waste of time and money!!! Should be removed by now considering all the reviews!!!