Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing6,298 approved reviews, newest moderated first
Myriam K.
The App is easy to use to post services for prospective clients to see, and/or get in contact with service providers. I used to get a pet-sitter many years ago. I may have used it to get a senior care helper. I used it to get tutoring gigs, years ago, and lately.
Response from Care.comOct 13, 2026
We're thrilled you have been enjoying the service! Thank you for your review!
Sara
Absolutely do not bother paying these people. I tried to call for help and am met with a fuzzy connection and on the other end is someone with a ton of background noise like they’re at home with children. The site was not working correctly after paying premium and was left unresolved. I ended up getting my account deleted after asking for a refund and there went my reviews. I will NEVER recommend this site again.
Response from Care.comOct 16, 2026
We are sorry for your frustration, and we would like to invite you to please contact us at [email protected] or at 888-498-1821 so we can assist you with your concerns. Please include Reference Number 2026-10-12-33307747 when you contact us. Thank you!
Maribel
I like the ease of finding jobs right for me. I like the security the site provides.
Response from Care.comOct 13, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Megan O.
I love care.com and I always feel safe talking to new families due to there background and safety checks through the site. I have always used care to find all my jobs and they have been very helpful matching me with families. I appreciate them!!!
Response from Care.comOct 13, 2026
Thank you so much for sharing this! We're so glad you are having a good experience!
Ginny & Chris J.
I wasn’t aware of this website until my son mentioned it to me. So far, I really don’t have many complaints. We’ve talked to several caregivers and a few were put on “maybe” status mostly because of travel time. I really don’t have much trust in agencies because of their profit motive. And, our family has the hiring experience and better knowledge of what type of person is more likely to work out in our situation. I would have no hesitation in recommending Care.com to other families seeking a caregiver.
Response from Care.comOct 13, 2026
We love to see this! Thank you for sharing this review!
Fanesta
They make it difficult to close the subscription. They are hard to contact and very frustrating. They continue to take payments even when you want to cancel. Just another problem to add to caring for others.
Response from Care.comOct 16, 2026
We're sorry for any trouble you're having with cancelling a subscription! You can find instructions on our Help page at help.care.com. Please also feel free to reach out to us directly and we will be happy to help! You can reach us at [email protected] or at 888-498-1821. Please include Reference Number 2026-10-11-33304516 when you contact us. Thank you!
Dawn
It was easy to find my specific areas of want in the job and what I didn’t want. I did find a job with somebody from that was on Care.com and is working out very well.
Response from Care.comOct 13, 2026
It's wonderful to hear you found success using the app! Thank you for letting us know!
Cynthia W.
Easy. Plenty of applicants. The person we hired was wonderful, kind and reliable. I liked that there was open communication between us and and our hiree. It made the whole process easy and seamless.
Response from Care.comOct 13, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
