Care.comReviews of care.com

This company is so deceptive! I was looking for a specific type of care after a surgery so I wanted to see if I could find it through Care.com. It says there are several options for me when I request the care I’m looking for, shows me names of people, but that is it. I cannot see if they are qualified or contact them to see if they offer care or if they are even available unless I get a subscription. Based on the list of “available” people I got a 1 month subscription to try to hire someone. Suddenly half the people they showed actually came up when I searched and the search criteria doesn’t even let me select the type of care I actually need so I had to look up random other types of care. When reading any of the names I could get it became very clear the type of care I needed was not available in my area. I called, told them they showed care options that were not options and I got a subscription based on their false information. They refused a refund, said to go outside of my area (after major surgery!) and take it up with my credit card company. So that is what I’m doing, because they falsely claimed they had care options available and they don’t.

Easy to connect with a sitter. Sitter was absolutely wonderful and exactly as she advertised. Sitter couldn't have been more wonderful and loving to our infant.

We were able to find reliable companion / drivers . It’s easy to use . Not all the candidates were what we were looking for but we hired 2.

I have found multiple great caregivers from care. Com it has been a valuable resource for childcare needs!

Definitely NOT worth it! My very first two were bad experiences and my job never got done. The social media check came back empty after paying 29$ which looks like they used an email address that wasn't even his primary one. I had someone move dates, raise their pay and cancel on the day of the job. Care.com responded with no refund- twice. Seemed like an automated or clip-and-paste response to me, so customer service is robotic. I believe anyone can slip through the cracks on this site bc they ONLY care about money. They DID NOT even look into the people I complained about -so now they can do it to you. How caring is that?

Anytime I had a question, my phone call was answered immediately and assistance was provided. I realize that there are sometimes so many people replying to some listings. I was thrilled when someone looking for assistance for his mother in law reached out to me. He must have seen my bio and what I was charging and reached out to me.

I was using them to find a nanny and found one. I paid for the background check, interviewed the person and she accepted the position. Less than 24 hours later, she texted me saying” thanks for the opportunity but I can no longer accept this position”. I then tried to go on Care.com to leave a review for her on the platform but it refused to let me leave the review. It kept saying my post contained “profane language” and it absolutely did not. I think that they are filtering the reviews to make it seem like everyone on the platform is awesome. That is pretty insidious since they charge you a monthly and now it seems like they’re lying about the quality of the people on there. Do not trust them and also avoid Sittercity since they own that too!

Found a great caregiver for my 85 yo Aunt. Wish caregivers would state their rate up front. Not $8-35. I needed to look at apples to apples quickly.