Care.comReviews of care.com

Buena atencïon buena calidad

Disappointing Service, Aggressive Upselling, and Terrible Customer Support I subscribed to Care.com to find a reliable caregiver for my young child. After paying over $42 for membership, I was disappointed by caregiver profiles that often lacked sufficient credentials or references to establish trust. I also encountered repeated prompts to purchase additional services, including $20 background checks and $10 driving records, on top of an already expensive subscription. After approximately one week, I stopped using the platform because it did not meet my family’s needs. My subscription automatically renewed on October 5 for another $42-plus. I contacted Care.com on October 7, just 48 hours later, requesting a courtesy refund. I wasn’t asking to be reimbursed for my original membership, only the renewal for a service I no longer intended to use. My request was denied, and the representative, Mark, closed my case without escalating my concerns. I had to open another inquiry and repeatedly explain the situation. Eventually, a phone representative promised that a supervisor would contact me within 24–48 hours. That callback never happened. Canceling was also unnecessarily difficult. I was informed that I couldn’t cancel through my iPhone and needed access to a desktop computer. Even reaching customer support required navigating subscription prompts and an AI assistant, making the process frustrating and time-consuming. I’ve now paid approximately $85 for two months despite actively using the platform for only about a week. I acknowledge missing the renewal deadline by two days, but the refusal to consider a reasonable courtesy exception, combined with poor communication and unnecessary cancellation barriers, has been extremely disappointing. For a company serving families seeking trustworthy childcare, I expected far better transparency, accessibility, and customer service.

I canceled my service after a month because I didn't get the personnel I was looking for. After that, I was charged again. I called customer service to find out that they don't "care" if you were illegally charged; their policy of no refund "zero tolerance") prevents them from doing so. The thing is that the company is really bad; don't trust them, and especially, DO NOT SUBSCRIBE to their service under any circumstances. Worst experience ever!!

Update: reached our AGAIN to care after their response abd nothing has changed. They are denying the refund even with no notices given. Billed for 18 months with zero renewal notices Care.com charged my Premium Quarterly plan for 7 straight quarters over 18 months and never sent a single renewal email, receipt, or reminder. I only found out when I reviewed my bank statements and cancelled immediately. When I asked for a refund, support cited their "non-refundable" policy and refused. Their careteam@care email address isn't even monitored, it just auto-replies that the inbox is dead. My bank ended up reversing the two charges it could. If you subscribe, set your own calendar reminder to cancel, because they will never remind you!!!!! Seems insane and illegal. 1 star, obviously.

I paid my membership of $161 and my newly created account got shut down within an hour with no explanation. I contacted customer service and they replied that there was no way to get my money back and would be 3 months before I could appeal their decision. This left a vulnerable man without having caregivers. I will be disputing this with my bank and reporting everywhere that I can.

Positives are there are severals candidates to choose from. I also like the fact that I can choose from those who have had a background check and can request they continue to have them. I hired a housekeeper and she has been so far wonderful. I would not call this a negative however, some of the candidates were in the cleaning service section when that was not what they wanted to do so that just wasted my time when I finally heard back from them. I had some difficulty with one of my online interviews where we could see each other, but they could not hear me. I am satisfied.

Best cleaning service like no other!

As working parents, care.com is one of the best things that happened to us. Great community and and the ease of using the app and getting connected to amazing care providers really helped us!