Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Louisa B.
We have found multiple fantastic caregivers on Care.com for our disabled son. It has truly been an easy and rewarding experience to use their site and we have been so fortunate to find caring and supportive individuals. All the times I’ve used the site I’ve found a candidate within 30 days . 100 % recommend!!
Response from Care.comJul 25, 2026
Thank you for this review! We're so happy to hear that you have been having a good experience!
Barbara
Care.com charged my Visa for an annual renewal before reminding me that they were going to. Beware if you're thinking about working with them.
Response from Care.comJul 25, 2026
Thank you for providing your information. We will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected]. Please include Reference Number REV-027239 when you contact us. Thank you!
Jeanne G.
They have apparently been charging my sister $47.40 / month for TEN years for an account she NEVER USED! SO again, charging for services NEVER RECEIVED. She had her won business and worked 100+ hour weeks, so she missed this. They are of course, refusing to refund charges for NO SERVICES AT ALL. A total SCAM. UPDATE: Care.com wrote the response below to apparently just look like they would help, but we followed their directions and get no responses at all. They are apparently locked down and refusing to refund a penny.
Response from Care.comJul 25, 2026
Thank you for providing your contact information. We will be reaching out via email. If you'd like to contact us in the meantime, please reach us at [email protected]. Please include Reference Number REV-027238 when you contact us. Thank you!
Candy D.
I love Care.com. Several times I have been warned by them that a person was a potential scammer. Care.com immediately deleted their account and blocked them from being able to communicate with me anymore. It makes me feel so much safer using the app. Also it's so easy to use the app and connect with people who need a Nanny.
Response from Care.comJul 24, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Berta H.
Inviting someone new into my personal space to clean my home requires a lot of trust, which is why I decided to hire through Care.com. Their background check feature made the difference for me.
Lisa A.
I’ve had previous experience with Care.com as a nanny / babysitter and enjoyed the service. This was my first time as a seeker and it was a very smooth, easy experience. I was fortunate to have numerous applicants and found a nanny who we trust. I also utilized the video feature for a virtual interview of one applicant and it worked great. Would definitely recommend and use again!
Response from Care.comJul 23, 2026
We love seeing this! Thank you for taking the time to post this review!
Daniela C.
This app is really useful and reliable. I love it.
Response from Care.comJul 23, 2026
We are so happy that you're sharing the love!
Doris G.
Opportunities become available daily which gives me a great chance to remain employed most of the times. I appreciate that experience because it allows me to continually update and improve my resume to give seekers an array of choices to choose from, and gives me a great pleasure to meet different people who can be very impressive and helpful. Care is a great tool to have available. It has been my favorite for over 8 years.
Response from Care.comJul 23, 2026
We are so happy that you have been enjoying the service for so long! Thank you for taking the time to share this!
