Care.comReviews of care.com

It is a trustworthy platform to find the person I need. Highly recommend!

Care.com is a comprehensive source for help at home. I have been blessed to find house cleaning help and help for my husband's healthcare needs at home over the past 4-5 years. I have been very fortunate to find good people who do quality work through this portal. Communication is easy and private with the people posting their qualifications. The price is very reasonable, especially with background checks included.

The idea of someone who needs care having to pay a monthly subscription just to even TALK to providers is absolutely ridiculous. The people using this service most likely have a limited income if any income at all. Honestly super disappointed. Edit to add. Trust Pilot has prompted me to share my personal information with this brand so that my review is considered “genuine” and I just need someone to understand that that is not a good business model. Why would I want to share my personal information with a company I don’t like and feel is predatory, for my review to be considered real?

How easy it is to apply for jobs.

I had a very positive experience with Tyhesha today. She took me to and from my medical procedure and made the experience much more pleasant and easier thanks to her upbeat personality, friendly and caring demeanor and very kind manner. She was clear and consistent in her communication. I would most definitely hire her again! Thank you Tyhesha!

Care.com has truly been a blessing in my journey. It’s where I launched my childcare business and connected with some of the most incredible families I could have ever hoped to meet. I’m so grateful for the trust, relationships, and opportunities that have come from this platform. Thank you, Care.com, for helping me do what I love most—serving families and caring for their little ones with all my heart.

Very easy to post a job and browse through applications/potential candidates. Even helped us set up payroll & taxes.

I would give this company 0 stars if I could. Ive worked as a full time nanny for a decade now, and I have a strong account with many 5 star ratings. I have no problem with the families on care.com, I love them, however the app itself is a frustrating, near useless money grab with no sort of customer support. Ive been fighting with them over a slurry of app issues including but not limited to billing issues, inability to access active chats (through glitches), inability to update personal information for background checks, and others. Every time Ive been met with a wall. I was told that my chats were working fine, and that it was a saftey issue to have the ability to update my licence for backround checks (I moved states). They ran the background check on a licence that is no longer active and didnt even mark that down in the file the family purchased. They have an unfortunate monopoly on the market for families in my price range. The worst part of my day is attempting to use their atrocious app or communicate with their underpaid and undertrained customer service staff, some of whom are trying their best but all of whom are set up for failure and unable to assist with the most basic of issues as part of a systematic merry go round. I have never in my life had as much fustration with a company as I do this one, and months later absolutely nothing of value has been resolved.