Care.comReviews of care.com

Watch out if you want to use this service for a month ONLY for childcare purposes. They state that "Care.com membership is a subscription service and is non-refundable stated in terms and conditions". Therefore, if you do not intent to let Care.com to keep taking payments from your bank account after a month, do NOT sign up for this service at all. There is no telephone number in their website and/or when you try to cancel your "after a month paid off", they just change your plan but do not cancel it. I had to cancel my card and open a dispute with them as they kept charging me for four months. I have not logged in to this service at all after a month paid off. I thought I had cancel it in their website and clicked on update membership before the 30 days expiry but they did NOT cancel it. I had no email and no notification from this service about the status of the membership at all. It just kept charging with the highest level of the plan (premium). I never paid or signed up for the "premium" level. In response to your reply, I tried to cancel it as per described above but your website does not cancel it but down upgrade the plan ONLY. It is so disappointing!

In January 2023, someone I know who works the same job field as me recommended me the website, to promote my business. Later someone named Kim Cook who is/was a marketing specialist, the one who helped me do the processes. Later I found out that the website was a scam because every time my daughter and I would try to log in to fix or add something else on our bio. It would tell us the we would have to keep changing our password and we found that pretty odd. There were a few things that we were trying to understand and when we wanted to go back to review it and so forth. It wouldn't be there anymore. So my suspicions became much higher and I was concerned because I didn't want to deal with a scammer, but unfortunately it was a slammer. Also the people who found us interested for our request. When we would call them they would be confused about our call. And Kim Cook, the lady who helped us in the process of this. She told us that we would have to call them so that they can come to us, if they don't call us, which they were suppose to do if they wanted services from us. So, I am writing this review so that foe anyone who tries to use the 'Care.com' website. Just be highly aware.

I've been with them since December and tbh had one job and that's it. I was going to cancel June 20th, but was offered 30% off which makes it 6 a month . So I pressed thought it was 6 till I checked my bank . Nope 9. Chatted to someone on line and he said no sorry no discount. I thought ok not a chance was I going to continue after this month. I logged in to find they had knocked me down to premium to just basic where you don't pay. Tried to contact them nothing awful so i paid 9 pounds for nothing. Getting through to them is like getting to chat to father Christmas and we no he don't exist abit like these guys it's disgusting. It's awful they send u emails with potential jobs but nope nout just a ploy to keep u happy no never again. Wanted a refund but nope nout just be careful . They make millions out of people like me watch and be careful

Care.com kept charging my card for months, after I cancelled. The needed to find a caregiver for my mom for 4 days in Sedona AZ. Well she never showed up and wouldnt answer her phone. So I cancelled my account, and they kept billing my credit card. I found their number on my cc statement, and they were very smug and said that they had no refund policy (apparently even after cancel and they still bill your card.)

I purchased a subscription and instantly all the “profiles” I had to choose from disappeared and it showed no caregivers in my area. I’m in San Diego! If I wanted a one time baby sitter they charge you for the hourly rate ahead of even finding a sitter!! That’s insane! Basically this is a complete scam. I asked for a refund the hour I purchased it and they wouldn’t provide one.

I created an account with care.com as I explained in my bio that I have a passion for dogs. I explained about myself. My account was not accepted and said I needed to change. Couldn't ask for help as you can't contact them if you're not a member. It's a complete scam! So glad I didn't sign up and Handover my card details!

My account was removed without any notice I wouldn’t trust these

THEY'RE A SCAM! THIEVES! I created an acct. They sent me caregiver matches. I used their "promo" email to subscribe, gave them my credit card# and 24 hours later I still can't purchase a subscription. I clicked on "Upgrade" until my hand was numb and nothing happened--except for them collecting my credit card info. That they were able to do. I can't contact customer assistance cuz I've gotta be a subscribed member which I can't be cuz the subscription/upgrade button isn't working. RUN AWAY FROM THIS COMPANY! I'm reporting them to all the authorities I can.