Care.comReviews of care.com

Response from Care.comJul 10, 2023

Thank you for your feedback, Victoria. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. Our service is by subscription so members have the convenience of using their Premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-015603 when you message. We can assure you that we've had many happy members make great connections using our service. Thank you.

Response from Care.comJul 11, 2023

Hi Gina, I'm sorry to hear you have been getting charged after you feel you cancelled your account. If you need further assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-015602 when you message.

Response from Care.comOct 17, 2023

Hi Kumi, We'd be happy to review your account. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number ID REV-015574 with your message.

Response from Care.comJul 19, 2023

Thank you for your feedback, Richard. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We're sorry your search hasn’t gone as well as you’d hoped. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-015516 in your response. We would be happy to help. We can assure you that we've had many happy members make great connections using our service. Thank you.

Response from Care.comJul 6, 2023

Hi Mary, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. I will be sure to share your feedback with my management team. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-015506 when you message.

Response from Care.comJul 10, 2023

Thank you for your feedback, Luigi. So sorry to hear you didn't have any luck with our service. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. We 've already sent you an email. We really hope this helps. As a Premium member you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger at any time. Thank you.

Response from Care.comJul 6, 2023

Hi Rebecca, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-015503 when you message.

Response from Care.comJul 11, 2023

Thank you for your feedback, Tanya. So sorry to hear you didn't have any luck with our service. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. We've already sent you an email. We really hope that this provides you with a comprehensive understanding of how our platform works. If you need further assistance, you can anytime contact us through our contact us link at help.care.com or via Facebook Messenger. We would be more than happy to help. Thank you.