Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Adeline Araba R.
It’s an okay app. I get some offers but it’s get responses quickly after applying for so many.
Response from Care.comAug 21, 2026
We're happy to hear you've had success using the app! If you'd like any assistance with your search, please don't hesitate to contact us at [email protected], and we will be happy to help! Please include Reference Number REV-027320 when you contact us. Thank you!
Rachel R.
Great people and experience, this app is very easy to navigate and safe
Response from Care.comAug 18, 2026
We love seeing this! Thank you for sharing this review!
Makeda M.
If you pay for the premium subscription you won’t be refunded a penny no matter your circumstances, even if you are not matched with the correct people, if you have specific requirements don’t sign up with them
Response from Care.comSep 3, 2026
Thank you for your feedback: we appreciate it! A member of our support team will be in touch with you via email shortly.
Julia
Excellent process finding a householder assistant through Care.com. Although it was a little confusing on how to initially categorize my job search (I ended up selecting "Housecleaning" vs Childcare or Senior care), the process from there was smooth. I received ample inbound interest and was able to easily sift through candidates as well as arrange phone calls for interviews. I found the right candidate in about two weeks and have comfort knowing that care.com has already conducted a background check on her.
Response from Care.comAug 18, 2026
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us at [email protected]. Please include Reference Number REV-027317 when you email.
Robin Q.
Peace Of Mind I appreciate the peace of mind I get knowing that Care.com performs background checks, and lists references. This enabled me to quickly determine who had the qualities I was looking for.
Response from Care.comAug 24, 2026
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Rose L.
I have been with care.com for almost 5 years now , I have a beautiful experience with the app, I always get good jobs with credible families, they always love my work ethic and I always have great reviews from them. As of now my profile has a 5 stars reviews. Thanks care.com I love the app and I already shared it to 6 of my friends.
Response from Care.comAug 17, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
FRANCINE
It was easy to post your needs of a caregiver. Respondents that applied were easy to review and to sort out. Very glad for this site.
Response from Care.comAug 17, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Georgina V.
If I could give 0 stars I would. I am just trying to look for a job in the meantime my seasonal job as a Camp Manager is done. I want to work more with kids to understand their behaviors to help me with my Camp Manager position. I have done a background screening already for my job so I know everything is good. I also know I have never done anything bad. They robbed my money and didn’t let me get an account. I literally have CPR training and 3+ years of working with kids. I am also going to take a child development class in college. They suck and robbed a college student just trying to make ends meet. Those were my last 24 dollars because I thought I was going to make more money. Don’t apply. They’ll just steal your money.
Response from Care.comAug 25, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027313 when you contact us. Thank you!
