Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Najat A.
I love care.com !!! It’s very easy to use and the most important thing it’s very safe, And there is a staff there to help if you need anything, I’ve been using this more than 10 years!! And thanks God I never have any problem!! Thank you for the good job!!!
Response from Care.comAug 19, 2026
We're so happy that you have been enjoying the service! Thank you so much for this review!
Dondon Gonzaga (.
I subscribed for premium service membership as a caregiver and paid thru APPLE PAY and a debit card. 3 days pass they have my transaction on hold and membership still stuck on GUEST tier. I called customer service twice and are incapable of doing anything nor they cannot refer me to Tier 2 billing which my Bank has told me to have me referred to. Their customer support is ZERO stars and agents are not able to refer you to someone who can resolve the problem. Absolutely FLABBERGASTED by POOR SERVICE and they said that I need to wait 24 to 48 hours for someone to “reach” me about this problem. That is one hour DELAYED and is an INJUSTICE to those who have paid for their services. They punish customers by being INEPT! Terrible! Do not subscribe to their premium monthly membership. Their business model is just downright nasty and ineptitude of their customer support is astronomical. Beware!
Response from Care.comAug 25, 2026
We are very sorry for your frustration. We'd like to invite you to contact us directly at [email protected] or at 888-498-1821 so we can assist. Please include Reference Number REV-027329 when you contact us. Thank you!
Lakshmy P.
Would have given zero rating if I could. They do fraud recurring charges. I used their service just once in 2022 and i was not at all satisfied. They sent a college kid who had no clue how to take care of child. Irrespective I paid good tip and stopped using them. What I didn't realize was that they charged me annually every year since and for past 5 years I have been paying 165 dollar for annual charge for something I don't even use. I noticed only when I logged into my credit card. They don't send any invoice or anything which would remotely show this. And when I raised complaint they didn't anything
Response from Care.comAug 20, 2026
Thank you for your feedback. I'm sorry to hear our auto-renewing membership policy wasn't clear, as this isn't our intention. We detail this information in multiple areas of our site to be as transparent as possible. If you'd like to discuss further, please reach us at [email protected]; please include Ref. Number REV-027327 when you contact us.
PATRICIA F.
Surprised with number of applicants. It is necessary to find a good fit for a position that includes a few twists.
Response from Care.comAug 19, 2026
We appreciate your review! If you would like any assistance, please don't hesitate to contact us at [email protected] and we will be glad to help! Please include Reference Number REV-027324 when you contact us. Thank you!
Maria
I now have been with care.com since 2013 and they are excellent with great customer service
Response from Care.comAug 19, 2026
We really appreciate this review! Thank you for sharing!
Ann C.
Beware! I was looking for a cleaner and signed up for one month £25, or so I thought. I received an email telling me I was signed up for unlimited monthly payments. I contacted my credit card company who told me to email Care.com and give them 7 days to reply. no response. Consequently I contacted my credit card again and was put through to there fraud department and now my credit card has been cancelled and Care.com blocked. This process has been very upsetting and I consider Care.com to be untrusty and somewhat disingenuous.
Response from Care.comAug 27, 2026
Thank you for your feedback. We are truly sorry to hear that you had such a disappointing experience. Please reach out to us directly through our Help Center so our support team can personally review your account and look into this for you.
Elise T.
UPDATE - they did reach out and offered to do absolutely nothing. Do not use their service!!! Absolutely awful. I signed up (which they allowed) but there were no nannies in my area. I wasted money and they refused to refund despite not fulfilling their service. Will be contacting BBB. Poor customer service, poor product, do not use.
Response from Care.comSep 3, 2026
Thank you for your feedback: we highly appreciate it! A member of our support team will be in touch with you via email shortly in order to address your concerns.
Luisa E.
I’ve had a great experience with Care.com. It has helped me connect with wonderful families and find great nanny and babysitting opportunities. The platform is easy to use, and I’m very happy with my experience.
Response from Care.comAug 18, 2026
We're thrilled that you have been having such success using the app! Thank you for letting us know!
