Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Chad S.
Mayra is fantastic. Punctual with good communication prior to visit, hard working and quick to accomplish tasks, as wel as very friendly, polite and kind. Will continue to request her for as long as she is here in town
Response from Care.comMay 16, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!
Muriel P.
VICTORIA WANTED TO WORK FOR ME BUT SHE SAID SHE CALLED AND MY LINE WAS ALWAYS BUSY. SHE GOT A BETTER OFFER WITH MORE HRS. ANOTHER ONE OF THE GIRLS SAID SHE WAS INTERESTED BUT NEVER HEARD FROM HER AGIN. THINKING CARE.COM IS JUST ANOTHER SCAM.
Response from Care.comMay 21, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Denise
I dislike the fact that I am wanting to know more about Care.com company so as to become a provider for the seniors and there is NOT a phone number where I can actually speak to a LIVE PERSON. In my opinion, CHAT is not acceptable, nor professional when trying to contract within a company.
MM
Care.com has been of zero value in finding support for babysitting / nanny which matches the absolutely zero technical support for any assistance with a functioning website, billing issues and subscription cancellation. Our job post and messages did not receive any responses, despite the website saying users were "active". Monitoring it over a month and there has been no updates on activity or jobs which seems highly unlikely or a complete waste of a site that doesn't get used. When seeking to cancel my subscription, I received error messages everytime I tried to downgrade to basic or close my account and have now been charged again. Trying to contact their "24/7" help team has been completely unhelpful - requiring personal and account details despite being logged on through my account, the mandatory fields not recognising text, and again the same "unexpected error... try again later" when submitting. Finally finding an email for care.com to try get some human help is also useless as I got an automatic response that says the email is not monitored go to the FAQs (tried that, didn't work). Completely frustrating and still no closer to getting any help with our original need for a babysitter. Save your time and money and look elsewhere for this service!
Response from Care.comMay 22, 2024
Thank you for your feedback. We're so sorry to hear that your search hasn’t gone as well as you’d hoped and that you had difficulties canceling your subscription and reaching out to us for assistance. Premium members can chat live with us through the Contact Us button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. You also have the option to email us anytime through the Contact Us link in our Help Center. We would be more than happy to help with any questions or concerns you may have. Thank you!
Beverly D.
The housekeeper is wonderful and receptive with my family
Response from Care.comMay 16, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Sybil F.
this was seamless to have applicants apply and set up meeting times.
Response from Care.comMay 16, 2024
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Jamie N.
Emily did a great job!!
Response from Care.comMay 16, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Denise H.
Makallay S. was an excellent and experienced companion and caregiver. I needed a companion to accompany me for knee surgery and remain with me for the first 24 hours. I was lucky to have found Makallay! She’s smart, knew how to assist with my ambulation needs, helped around the house without being prompted and let me do things on my own when appropriate. If you find yourself needing a companion for surgery or another medical procedure (and you don’t have to be a senior), I provide my highest recommendation of Makallay.
Response from Care.comMay 16, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
