Care.comReviews of care.com

I’m so disappointed in care.com. I apparently signed up 3 years ago and used the service once. I never received a member email. I was then charged for another 3 years without being notified via email. I think it’s ridiculous that they don’t email their members before and/or after you are charging their account. It’s so sneaky and such a terrible business practice. I haven’t even ever gotten a member email EVER. They now won’t refund my account.

The care giver that took care of our fur babies while we were out of town was great! I would highly recommend her.

Quality of applicants poor. Most applicants don't seem serious about position, they don't followup when asked for resume or don't show up to work.

Very kind. Sent picture updates.

As a caregiver from the site it’s horrible that the parents get to review us but we can’t review them on their profile says a lot about care.com they are not for the caregivers and that’s upsetting .I’ve had people review me on my profile and I didn’t even work for them because I didn’t answer a message . It goes both ways with how parents do not answer to our messages and we don’t get upset and review them based on that ! I’ve also gotten request to work for them and I messaged them and no response as I need to know if they need me for that day so I can have it free but they don’t respond at all!!! Also there a lot of scammers on the site they need to do something about who gets a profile and have a legit job listing!!!

Over the last month or so, I've had some issues. Care.com has been true to their word, and been right there for me, as a caregiver. They have been so supportive and helpful, listening to me, and helping me through. Also, they're so quick to respond non-emergent emails, and quickly notifying all caregivers if there is "problem family" to not accept emails from. They TRULY care about their caregivers!!

They did an excellent job with everything. They cleaned the area where our large dog sleeps and eats that we did not expect them to do.

I apologize Aimee M., I did not see your email untiil the next morning. However, I did see your online message when I checked my computer Sat at 10:35am as the boys and I waited for you to arrive (we went to the pool to get it ready for the day and for your first encounter with them.) Unfortunately, my reply at 10:36am was short of your deadline. It was an unfortunate miscommunication due to my own fault. It was my first time using Care.com and I presumed when I booked you, that you had all the details of the assignment, including the start time and address (I did message my cell # to you.) I now know that you did not have all the details of the job post most importantly the address where the job was to occur. Looking back I do appreciate the security measure Care.com offers to parents and those seeking caregivers. I wouldnʻt want to give just anyone our home address, but I did provide my cell, and a call would have been better suited as the job was less than hours to start. Alas, having raised 4 great kids and now blessed to have time with our 6 grandsons, we have learned to dance in life - itʻs what I would call - side step. Perhaps, we will connect next time. Wishing you well, JFK