Care.comReviews of care.com

The agents are great the sitters I'm sure are great. But the overall experience with Care.com site has been less than ideal. When trying out care.com for the first time, my first sitter had to cancel - care.com would not let me read the message unless I got a subscription. While in a slight panic (because I don't want to be rude) I was trying to click around it to see if I could read and reply like I was doing before. Next thing I see is an email stating I was charged $155.86 for a years worth subscription. WITHIN MINUTES of getting that email, I reached out to customer support to reverse this as this was a one time thing and I don't need a subscription at all. I don't care about having an account or subscription with care.com. they refused to refund the charge, I even tried to dispute it with my bank and care com denied that!! I tried to delete my information and data per a GDPR form and that was denied because I "have an active subscription" I DON'T WANT A SUBSCRIPTION, I NEVER WANTED A SUBSCRIPTION. There should be at least a refund policy in place that management can approve of a charge was placed on accident and caught within a specific time period. I ASKED TO HAVE IT REVERSED LESS THAN 5 MINUTES OF GETTING AN EMAIL SAYING I WAS CHARGED.

I had trouble getting on the site yesterday afternoon/evening which caused me to lose a job.

First of all, I didn't like you charging $155.40 like you did because I checked off the monthly block and not annually. Some of your clients resume doesn't give a true picture of what they did. Some of the ladies I chose didn't respond. Sorry I got into this mess.

I find the app very confusing. It asks if I hired instead of booked and for two different jobs it took me down two entirely different posting options when I just wanted the same. In 1 I had to message sitters in the other it was just posted. I have to search different ways to see how far away they live.

Care gave me the tools to find a fantastic dogsitter!

Don't let them scam you out of 1 year of being charged for the membership! I was using this service last year when I booked a babysitter and it automatically canceled her service because they said my card "wasn't authorized." It was annoying at the time because I had to find alternative care quickly. Since I thought my card couldn't be charged, I didn't think I would continue to be billed for the membership. This account was on my husband's card, so I don't see the statements frequently...one year later and still being charged. They only refunded me for 1 month and didn't give me a chance to leave a review. Also, when I was trying to contact them a year ago, I realized they have ZERO customer service unless you call the billing number. A dishonest company who's supposed to be supporting us for childcare. Pay people so we can get the support we need! We are busy moms!

Care.com people seem to be poorly vetted--don't show up, don't call back. The company also gave NO notice of renewal & then refused a refund because of their 'contract'. I really felt scammed by them.

Filed a claim for backup care reimbursement which is a benefit offered in partnership with my employer. Care.com was terrible to communicate with and it has now been 30 days since the claim was approved for payment and I have received nothing. Called and was told I cannot speak to a supervisor and that they have forwarded my question to "finance" and to expect a response in 10-15 business days. Edit - the email response from care.com that they generically reply to all of these reviews is empty and simply told me they are looking into it but are unable to advise when I should expect a real response. As of 7/16 I have still not received a meaningful response from Care.com. They keep telling me to simply wait for another department to reply. It has now been 38 days since they approved the reimbursement but I have not received payment nor a response from them. As of 8/2 I still have not received payment and care.com is unresponsive. The last update provided was vague and just said that “it may take a few weeks but rest assured the check has been mailed on 7/16” …. Absolutely terrible