Care.comReviews of care.com

Wish I had read the reviews before using care.com. I signed up for a month as i needed a temp housekeeper for 2 months. Just noticed that they have been taking money from y account for SIX MONTHS ! They have refused to refund me even though they can see I have not used the account in the last 5 months. Also when i did us the account it was pretty useless. Nobody suitable applied. PS: YOUR RESPONSE BELOW SHOWS YOUR INSINCERITY - i did contact you and you refused to refund !!! Im not alone in my opinions about your company - its obviously NOT CLEAR that you keep on taking money month after month even though i only signed up for 1 month.....

I used care.com to find caregiver for my spouse last August. Fortunately my wife recovered from her sickness in December of 2023. I let caregiver go by end of December and canceled subscription for care.com. On July 27, 2024 I saw subscription renewal charge on my credit card. Care.com representative refused to refund the charge. I disputed the charge with credit card company. I want to let other people know of their business practices.

I have been finding work with care.com for over ten years. I appreciated the site as it helped me find wonderful families to work for. I specialized in Alzheimer/dementia seniors. And then this happened. I was to start on a job next day. I got an email from family member asking me to reduce my rate again. I had already reduced it at interview. She then told me my hours would be 26 hours. I applied to a 40 hour week job. And then switched weekend days from Sunday to Saturdays. This has never happened to me before. I had a 5 star rating. Always 5 stars. When i told family member i could not service the family ( i had that feeling that they were bullying me and this job would continue to be difficult) the family member then posted a 2 star review of me. Right there on top of all my 5 star reviews. A long review listing all lies. Family member then changed her job posting to match 30 hours and new weekend requirements. My career over. Care.com will do nothing for me. Nothing. The review remains there. I have zero recourse. I’m still stunned. I will move on but obviously care.com is more concerned about a paying customer than a hard working caregiver.

Mary was present, pleasant, and professional & we've already scheduled her next vist. I highly recommend her.

Found a job through care.com in 2020, seemed to pause my account when that was over, but I've been charged the annual membership ever since without notification at the renewal date (something standard in other subscription services). When I asked to close my account and receive a refund 8 days after my account renewed, they told me they don't offer refunds and that my account would revert to basic in more than a year. I don't trust they'll actually complete this closure in 2025, because the company seems good at trapping people in subscriptions.

Do not be fooled!!! They are a complete scam, they will send you emails to make you believe you have child care messages, these can only be viewed with payment, once paid there are no messages just people's bio they think your interested in! Refuse to refund with rude customer service!

Care should be more careful of choosing workers that uphold their integrity. I posted a house keeping work for about one week, 6 applicants responded. However, not one, but two applicants agreed to come initially but decided not to show up, causing delay to my housekeeping. They should be banned from working here.

She was great! She was down on the floor playing with my 1 year old, getting him laugh and playing peek a boo, rocked him to sleep singing to him, she treated my son like I do, and that's exactly what I hoped for. He had her full attention and even though he can be shy, he loved her and I could tell by the end of the day he was so excited and had a great day. He slept great that night too. I plan to book her again definitely!