Care.comReviews of care.com

This company took my money and won’t let me book the service I paid for. Their customer service is a complete joke. They run you in. Circles and never respond. They basically stole my money. Which is why they have a 2.3 review average. Terrible company with terrible service.

people i did not choose kept messaging me, while the ones i wanted did not follow up

I contacted a lady and gave my phone number so we can talk about her working for me. She said my phone number was blocked, so my question to care is how do i get a better response and hire somebody ? nice to see so many choices of workers ! But i need to talk with. the one i've choosen.

Very good personality and I just liked her so I hired her.

There is no explanation of how this works before paying. I signed up and I couldnt do anything on my account until I payed. I payed the annual membership and I immediately had issues logging in. I tried different browsers and could log in some different browsers. It was then forcing me to download the app and now I cannot navigate my account at all. I did manage to send a message to help center only to recieve a generic reply and they resolved my issue before replying the next day. Now I cannit click back on the contact, the button is not working. There is no other way to contact them. I can log in but it stops me after I try to navigate the menu and forces an app page on me. There is nothing else I can do. I also did not know that I had to do a check with a ssn. I also had no idea there is no return policy. What? I should get my money back. Really. There are too many problems with this company. I also wish I read the comments before giving them free money.

I signed up as a tutor on this website, and I got almost zero response. They charged me a $20.44 fee for a background check, which is fine. But now it's a year later and they charged me that fee again. Apparently it's some recurring subscription, which they did not at all make clear, because if they had I would never have given out my card information. They also did not send a reminder email about this fee, like every honest business that I interact with does. When I tried to reach out to Care.com I got disconnected from the chat, then typed out an entire email only to find there was no way to submit it, and then waited over 30 minutes to be reconnected in the chat, only to be told there is no refund for a service that I don't want and didn't sign up for. I am sick to death of these big companies making their money with these dishonest practices. I would NEVER treat a customer like that.

Someone got back to me quickly and explained what was going on in a professional manner.

Horrible when you actually need help. Was charged through Apple for background checks and monthly subscription. However, they claim no charge went through on their end. I now have no access to request a background check on the many caregivers I need to sort through. Don't waste your time or money, use facebook groups and pay for your own (much cheaper!) background checks.