Care.comReviews of care.com

For reasons they would not explain an account I had opened in the morning was closed without a reason given by the afternoon. The web-site itself is very glitchy but the response from the inquiry was absolutely tone deaf. I was told that I couldn't be told by the responding department the reason for the closure but that I could appeal. Appeal what? Afterward I ran a reviews search and found this page was badly surprised to see so many bad reviews and similar experiences.

They were unable to help because they do not work with insurance

Don’t waste your time on this site. I’ve been on there for years after I paid again to do my background check (which came back fine) all of a sudden my profile was taken down with no explanation. I appealed it and emailed them and no one has ever told me why! I then got an email after my 7th email saying my issue has been taken care of and the ticket was closed but no one still to this day has ever contacted me back with an explanation as to why my profile had been removed after my appeal or email, I have no idea still why my profile was removed. I haven’t violated any of their site rules. I will be putting in a complaint also with the BBB anyone else I can possibly think of. I recommend making cards and advertising yourself! I’ve found more clients this way anyway in all the years I’ve been on care.com I’ve found 2 people that actually needed care and one lady was a psycho that was abusing her mother and disabled brothers and knew I was getting close to the truth so she fired me! Update: After this they sent me a basic email saying someone will be getting back to me the same email I’ve received numerous times but still no one is telling me why my account was removed! I don’t want the account back but I do want to know why it was removed in the first place. 8/22 and I still haven’t heard a peep from these people explaining why they closed my profile!

Got answers quickly

I was a client of care.com for 7 years from 2017 to 2024. Randomly, out of the blue (and after 7 years of hiring people and using their service), they ran a background check on me and found a misdemeanor from when I was in college OVER 27 YEARS AGO (took a classmates bike - literally rode down the sidewalk of the dorm and a cop stopped me and I had to pay a $292 fine...no excuses, was a dumb college kid). So after 7 years of hiring people and paying almost $2,000 on the care platform, they decide "yes, now is the time when we're going to see if this guy is up to our standards" and they find a misdemeanor $292 fine from 27 years ago and say "sorry dude now you gotta go." This has to be the dumbest use of corporate background checks on customers. Like, you really think you're making the platform more safe now by kicking someone off who took a bike 27 years ago? And 7 years after they started using their service??? And they ran this check on the wrong state! I haven't even lived in that state in over 20 years. Thinking this had to be a mistake, I ran my own background check and yep - all clear. I could be HIRED by care.com or their parent company as an employee but not up to their standards as a customer. Somehow this random county where I went to college still reports this stuff even though FCRA rules stipulate a 7 year lookback. If I was a person in the care.com trust and safety team and had any common sense I'd OF COURSE say throw this misdemeanor from 27 years out the window. Nice work care.com, you're making the world a safer place. Now I will forever preach the nightmarish kafkaesque service you offer to anyone who listens to me. I didn't even mention these other facts: during that 7 year period, they charged me for 6 years even though I was completely inactive and had paused my service (almost $1400 in erroneous bills that they never responded to). I highly recommend you NEVER use this service. They have zero live customer support (literally all you can do is email an unmonitored customer service webpage), their platform is a billing nightmare, the product itself sucks and is super laggy (eg. after page 3 of results, it starts to crash when loading a new page), and they will completely out of the blue share your personal sensitive information with a shadowy 3rd party for background checks and then blindly make decisions on those without talking with you. I would never run background checks like that on full time staff LET ALONE CUSTOMERS. 0/10 company. I hope you go out of business soon.

I posted a job for a caregiver for my 93 year-old mother who is confined to a wheelchair and has dementia. We had an in person interview with 19-year-old girl who could barely speak a word of English and didn’t even own her own car she had to use Uber Uber to come for the interview, we decided not to use her services. She filed a complaint with care about us and care suspended our account even though our subscription wasn’t due to expire until next year. They just froze our account. No explanation whatsoever took the word of a disgruntled applicant over a paying subscriber. I most definitely do not recommend this company to do business with and I would like my money refunded.

I sent an email to Elizadeth W,standard email which I send for all employees about expectations,& that the same expectations apply to me. I asked for 7 hours, Tues & Thurs, but was willing to be flexible. ELIzabeth was to have started tomorrow. SINCE THEN, I HAVE NOT HEARD A WORD.

OPLICHTERS. JE KUNT ZE NIET EENS BELLEN. WEL GELD INNEN