Care.comReviews of care.com

I knew what I wanted and all the reviews were very important

This used to be a great website, but it's gone downhill. The have removed their customer service and can't deliver anymore. I would recommend that you stay away. They seem to be doing shady stuff. Update: They only have email communication but they gave me a partial refund, so updating the review from 1-star to 3-stars.

Care.com is a trustworthy company that is always keeping workers safe. They have teachings but more important, they are aware of dangers and alerts the workers as necessary.

They picked up my old credit card from 2020 to start charging me again even though I canceled years ago. I tried to dispute the transaction and they denied a refund. Then, when I disputed with my CC agency they sided with Care.com because, according to the terms and conditions, I received services from care.com because I logged in. The only reason I logged in was to talk to customer service and take screenshots to send to the CC company. All services they provided were in 2020. Now I am out $156. Worst service. Don't ever use this company. They are doing some shady stuff.

never fixed my problem

I just paid good money and posted a job, then got suspended for reasons unknown to me. This service is garbage.

She was great with our kids. She was friendly.

I AM A PAID SUBSCRIBER ON CARE FOR ALMOST 9 MONTHS. I AM WRITING THIS REVIEW TO PERSUADE CARES MANAGEMENT TO PROVIDE MORE THOROUGH SCREENING OF PROVIDERS AND MONITORING PROVIDERS PERFORMANCE ON THE CARE SITE. I DONT MEAN BACKGROUND CHECKS. I AM REFERRING TO CARES USE OF TECHNOLOGY TO SCREEN OUT APPLICANTS AND PROVIDERS THAT ARE NOT SERIOUS ABOUT USING THE SITE, AND WHO DO NOT PERFORM WELL UNDER THE SITES GUIDELINES. I HAVE INTERVIEWED AND MET WITH 6 PROVIDERS ON CARE AND HIRED 3 OF THEM. I PROBABLY SHOULD HAVE INTERVIEWED WITH THE PROVIDERS WITH MORE QUESTIONS, HOWEVER, I AM A BUSY PERSON AND I DONT HAVE A LOT OF TIME TO MEET AND INTERVIEW, SET SCHEDULES, ETC. I DID MY BEST. THE PROVIDERS I HIRED ON CARE MISQUOTED THEIR ADVERTISED PRICES ON CARE AND ARRIVED WITH A DIFFERENT HIGHER PRICE. OF THE 3 PROVIDERS I HIRED, THE FIRST ONE, WASTED 2 HOURS OF TIME, WHILE ON THE JOB AND EMOTIONALLY EXTORTED $80 DOLLARS OUT OF ME. SHE DID NOT COMPLETE THE WORK AND LEFT MY PLACE IN A MESS. THE SECOND PROVIDER ARRIVED CLEANED FOR 3 AND A HALF HOURS, BUT DID NOT COMPLETE THE JOB AND WANTED MORE MONEY. SHE THEN MADE FLAKEY EXCUSES OF WHY SHE COULD NOT RETURN TO FINISH THE JOB. MY PLACE IS NOT DIRTY. THE 3RD PROVIDER CAME TO MY HOME INTERVIEWED WITH ME AND BOTH WE AGREED, AND THEN SET A TIME FOR THE NEXT DAY, TO WORK FOR 2 HOURS, AND SHE WAS A NO CALL/NO SHOW. ON THE SUBJECT OF THE OTHER PROVIDERS I HAVE INTERACTED WITH ON CARE AND HAVE GOTTEN A RESPONSE FROM MOST OF THEM WANT LARGE SUMS OF MONEY TO DO THE WORK. $50 HOUR FOR SOME HOUSE CLEANING. ADVERTISED PROVIDERS ARE EXTREMELY FLAKEY AND UNTRUSTWORTHY. IT'S A RIDICULOUS SET-UP AND CARE NEEDS TO MONITOR PROVIDERS PERFORMANCE AND PRICING. I ALSO FEEL LIKE CARE DOES NOT DO ENOUGH TO PROTECT THE PRIVACY OF USERS. I FEEL THAT SOME OF YOUR PROVIDERS ARE SHARING CUSTOMER INFORMATION OUTSIDE CARE. I DID INTERFACE WITH ONE OF THE MANAGERS AT CARE AND THEY WERE VERY NICE AND RESPONSIVE. CARE HAS BEEN A WASTE OF MY TIME, MONEY AND ENERGY. I WONT BE RENEWING MY YEARLY CARE SUBSCRIPTION TO CARE.COM.