Care.comReviews of care.com

I chose a 1 month only subscription . I was not aware that this would automatically renew. This is not clear on the point of signing up for a 1 month subscription. Under your terms and conditions it states You may cancel your subscription by emailing Care.com Member Care or adjusting your account settings. You do not provide an email address to cancel. There is no option to “cancel “ your subscription and this is not in the help section. Downgrading could mean anything and it has taken me sometime to work out how to cancel out of this 1 month only subscription. I did not accept to auto renew, there was no option for this and on signing up the auto renewal was not shown in the explanation. You did not send me any emails about future payments. Please refund the 2 months payments you have taken of £25x2 for November and December. I have not logged into my account in this time or used any of your services. I only used care . Com for 1 month as this was all I believed I had paid for. I look forward to receiving a refund of £50 within the next 14 days otherwise I will need to take this further.

I had a free account and posted an add about a month ago for a sitter for my son but then forgot about it. On December 13th, I remembered and logged in. At that time, I saw that I had unread messages on the posting in my inbox, but when I went to read them, I received a notice that a subsciption was required to respond to them. Upon checking their prices, I saw that there were multiple options available, including a monthly billed option. Since I had never used the service and was unsure it it would be worth it, and it showed the monthly price was around $12, I went ahead and subscribed. At that time, I recieved a pop-up for their "Premium" service which allowed for unlimited background checks. I clicked off of that and thought nothing of it. Well, today, when looking at my bank account, instead of the ~$12 charge I was expecting from Care.com, there was a charge for $155.88! And right before Christmas! I immediately tried to call but, big surprize, there is no phone customer service line to contact. Instead, I immediately sent a message and received a response almost immediately back. That message indicated that my YEARLY subsciption would be cancelled for the renewal on 12/13/2025 and that per the terms and conditions that I supposedly agreed to, no refunds are allowed! Talk about bait and switch! I am CERTAIN I did NOT sign up for no yearly subsciption and it was NOT one of those $xx/month billed yearly. No, it was supposed to be a per month, recurrent billing, cancellable any time. I contacted my bank however it could take up to 90 days to get my money back, if I get it back at all. Beware. I havent even used the thing other than to post 2 ads. I have not messages with any caregivers, let alone hired any or used their service in any way. For a site to specifically catering to parents (my child being disabled) to be so predatory is quite disgusting and I will be screaming from the rooftops about how terrible they are now that they stole part of my children's Christmas! Edit: My account was sent to a "superior" for review. On December 19th, I also received a message that after "review of my communications", I was "not eligible for a refund". I am 100% certain I did not accidently sign up for a yearly subscription. I was careful to ensure I was signing up for a monthly subscription, billed monthly. I will be filing a complaint with the all of the relevant governmental entities. What an absolute disgrace of a company.

FRAUD Care.com STOLE MY CREDIT CARD NUMBER TO CHARGE CARD WITHOUT AUTHORIZATION AFTER MY 5 YEARS ON BEING ON WEBSITE. THE ONLY CHARGE I PAID FOR WAS A BACKGROUND CHECK>THEY STOLE THIS CARD NUMBER TO CHARGE ME IN LATER YEARS FOR MEMBERSHIP THAT HAS NEVER BEEN A CHARGE IN 5 YEARS WITHOUT AUTHORIZATION FRAUD

After signing up for a paid mebership i never received any answer from all the requested cleaning services. When I asked for clarification my subscription was cancelled. No explanation. Pure criminality.

Oh, I only got a couple of responses. Then, when the renewal came up on my credit card on December 9th, I called on December 17th and they would not issues a refund.

I found the site easy to use and I found a wonderful caretaker! There seems to be a lot of good caretakers on the site.

The worse website. Do not use. You will pay for nothing. I asked for a refund and they said is impossible. So if you want to pay and do not receive nothing go for it.

I responded to a job advertisement and subsequently received a suspicious communication requesting a DBS check. This resulted in a fraudulent compromise of my accounts, including banking access. Exercise caution; unsolicited contact from prospective employers should be treated with extreme skepticism. This fraudulent activity highlights the critical need for vigilance in protecting personal and financial information.