CYNTHIA D.
Very easy and convenient
We were well-served.
Response from Care.comOct 2, 2025
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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CYNTHIA D.
We were well-served.
Response from Care.comOct 2, 2025
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Elizabeth V.
Samantha was amazing! She did a phenomenal job taking care of our baby. She even showed up with toys with him to pay with. We would trust her and rehire any day!
Response from Care.comOct 2, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
annie T.
This company doesn't care about workers. I was sent a request for a job. Great. Some details were unclear, but there was no option to message (maybe because they requested me?) So, I accept. Still no option to message. Not until the person who posted it confirms. It's 2 days before the job. They haven't confirmed. I am unable to properly plan for how this job will impact my life because I still haven't gotten my questions answered. Haven't even been allowed to reach put and ask a question. As of now I don't even know if I can keep the job because an emergency has come up. But I can't communcate that and I cant cancel my acceptance. Wtf? At least I can cancel my membership. Bye bye care.com, you don't believe I should have the right to contact someone who might be hiring me? Don't believe I have the right to cancel that commitment if something arises? Don't believe that people searching for caregivers-who maybe just forgot to confirm and think they have coverage- have the right to uodated information about their options. Cool. Have fun exploiting others. I can find work elsewhere.
Response from Care.comApr 29, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-025895 when you contact us. Thank you!
Tina B.
We were looking for a housekeeper and it was a easy-to-use site. Lots of great choices, many close by us too.
Response from Care.comOct 1, 2025
Thanks so much for the great review! I'm happy to hear you are finding success with the site! Thank you, Care.com Member Care Team
Jo B.
It took many months to get a care client to accept my job. But when one did, it went smooth.
Response from Care.comOct 1, 2025
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Thank you, Care.com Member Care Team
Agnes C.
This app sucks. I don't have the nanny booked yet and it is telling me I have booking while I actually can't even message the nanny !!!
Response from Care.comOct 1, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] or call us at 888-498-1821. Please include Reference Number when you message. Thank you!
Stefania
Not satisfied of Care.com at all. I subscribed to the membership for childcare, but I never had a reply or work from any of their accounts. I have the suspect that they do not have enough subscribers and perhaps the ones that they have, they are asking for a low price rate! Very happy to have left a business that it not worthy. I would suggest do your research before subscribe. Thanks
Response from Care.comOct 1, 2025
Thank you for your feedback, Stefania. We are very sorry to hear that you have been dissatisfied with your experience on Care.com. We understand your frustration regarding the lack of responses and work opportunities. We have sent a detailed email to your registered email address to clarify your concerns and provide some helpful guidance.
Jacob S.
Kayla did not return phone calls, texts or show up for the job.
Response from Care.comOct 1, 2025
We're so sorry to hear of your experience and will be reaching out to you via email. In the meantime, if you'd like assistance, please contact us at [email protected], or call us at 888-498-1821. Please use Reference Number REV-025889 when you message.