Care.comReviews of care.com

Need to review and educate your listed caregivers on how and when to respond. Both I felt with were very very slow to respond. Then when they did were not prepared to provide the services I posted.

It is a very good app, friendly and easy to use

No show plus I didn't know how to let you guys know. Your portal is confusing to me.

Unbelievable!! You have to become a member to even read a message from a caregiver. So misleading!! Beware!!

They deleted my account (employer account) 1 day I paid for 3 months membership after I tried to contact candidate by sharing phone numbers for candidate interview. No warning. How do you vet candidates if you can’t interview them directly?

Account functionality is terrible on the caregiver side. Most recently, for several days I've been getting a notification that my account needs an annual identity verification, but when I click to continue, nothing happens. In the meantime, I can't read my messages with families or update my profile information. When I try to use their "help" bot, I'm asked to choose between preset options that don't apply to me; when I ask it to get me to a human who can help, the bot asks me for the same basic contact info which is already attached to the account I'm logged into. Customer service is not responsive even when you do manage to make a request. They recently removed all web functionality so you can only do things in the mobile app, which was not an accessibility-friendly choice even if the mobile app worked properly. This is the only babysitting app I've had success with in my current area, so it's really frustrating to have it become so unusable.

Sahar responded to a last-minute request and was great with our 3 and 9 year old. Communicative, kind, and flexible—we’ll definitely be using her again!

Care.com automatically renewed my yearly plan without any warning. I had not had any activity the whole year. When one day after renewal, I asked for a refund, they said that no, I would have to pay for the whole year and would not be given any sort of proration or even a partial refund. That is so infuriating! If you want to have an auto renewal policy, you should take care to ensure that people have the opportunity to adjust their subscription before they are charged more than $100 for an annual plan!