Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Melissa C.
I have been using care.com to find nanny positions for approximately 20 years. I love the service and I recommend it to anyone who is a nanny looking for work or a family who is looking for a nanny.
Response from Care.comFeb 11, 2026
We're thrilled that you've been so successful using the service! Thank you so much for sharing!
Holly H.
I would stay away! I paid $60 for a background check and have sent tons & tons of messages. None have replied! I feel like I was scammed!!!! They would not refund my $60!!! I tried to cancel right after signing up and they lied and said my background was already in progress!!!! They are such a fraudulent company. 0 stars!
Response from Care.comFeb 10, 2026
We're so sorry for your frustration, and will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected] or at 888-498-1821. Please include Reference Number REV-026469 when you contact us. Thank you!
customer
I was happy Yolanda changed her mind and was able to stay with me for the day.
Response from Care.comFeb 9, 2026
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Susan M.
Being able to review work history and references.
Response from Care.comFeb 9, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Laurie
Easy to use. The app is helpful for messaging.
Response from Care.comFeb 9, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
customer
Care.com makes it easier for providers and parents in need of babysitters to connect. I like the convenience. I like the background information accessibility. The two baby sitters we found were amazing. As for the app and the functionality is something I am not too crazy about. One of our babysitters never got their job confirmed. Though she came to take care of our son. It was an inconvenience for both parties because we want to make sure she is paid and we also want to be careful. A confirmation would have been a verification as well so we feel comfortable. Care.com can work more on their website.
Response from Care.comFeb 9, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
JH
The process of communicating with a potential caregiver is effective. The only change I recommend is when a caregiver is marked as hired, the family member should be taken off the list, such as, No longer searching for a caregiver.
Response from Care.comFeb 9, 2026
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Jen L.
Jane and team did a great job cleaning my home. They were very thorough and took all the time they needed to get everything clean and dust free. I plan to use them regularly.
Response from Care.comFeb 9, 2026
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
